High Point Holidays and Randonnees Outre-Manche

Hi Ellen,
Thank you very much for taking the time to share your review. I'm so sorry to hear this impression of me as it is not representative of me as a person or agent, and it has been my intention to offer you the best travel experience during the entire course of our time together.

When you requested to speak with me whilst you were travelling, I was very happy to make time for a chat despite it being out of working hours and having a dedicated emergency team available to you 24-7 as I wanted to personally make sure you were ok and do my best to rectify any issues brought up. During this conversation, you mentioned how happy you were with the overall trip and the activities we had arranged, so I have to admit that I was a little surprised by your comments, particularly regarding our communication and support. We take responsiveness and client support very seriously, and I am sorry if you did not feel this was reflected in your experience.

I completely understand that the situation with Ai Lumi B&B was disappointing. We did our very best to help out in the moment and find a solution, and also offered two bottles of Prosecco as a gesture of goodwill. While I appreciate that this may not have completely made up for the inconvenience, we genuinely tried to turn the situation around and ensure you still enjoyed your trip.

Seeing the 4- and 5-star ratings you gave to the various experiences throughout your trip, I had hoped that the overall impression would have been a more positive one. Nevertheless, I respect your feedback and will certainly take it into consideration.

I'm glad to hear that you would consider working with Kimkim again for a future trip, and I sincerely hope you'll have an even better experience next time.

All the best,
Marianna

Hi Matt!

Thanks a mil for the lovely words! I'm delighted to see you had a great time and enjoyed seeing my home country. We didn't get to see everything the island has to offer but sure, isn't that what the return trip is for next time!

Listen, have a good one and thanks again!

Slán go fóill! (Bye for now!)
Adrian

Ah Alexandra, thanks a million for such a lovely review!

I'm absolutely delighted you both had such a great time over here! And it's brilliant to hear the Irish Wolfhounds were such a highlight. They're some characters, aren't they? 😂

And fair play to you for sharing the photos! Great to see yourself and Matt enjoying your adventures, and that photo of Matt in Trinity College is a cracker!

It was a real pleasure putting the trip together for you both. Thanks again for trusting me with it, and hopefully we'll see you back on Irish shores again someday!

Slán go fóill! (Bye for now!)
Adrian ☘️

Hi Patricia,

Thank you so much for such a detailed and warm review, and for the five stars. It really made my day.

I'm glad the Georgian House team looked after you, and that the breakfast, the tea at the Savoy and the Tower of London all lived up to it. I'm sorry the rain got in the way of the Changing of the Guard, and I take your point about the Thames cruise. A lunch cruise on your first day would have let you see the city properly, and I'll suggest that to future travellers who arrive in the daytime.

Thank you too for the honest notes on Edinburgh. A room with nowhere to put your suitcase and no water isn't what I want for my travellers, and I'll look at the room sizes more closely next time. The Jacobite day is a long one, and I'm sorry it was more than you hoped for. It's good to know that for others.

And I loved hearing that the Jaguars game turned into so much more. It was a pleasure planning this trip with you, and I hope we can do it again.

Best,
Liam

Hi Tom

Thank you so much for your thoughtful review! It was such a pleasure working with you and your friends to plan your England adventure, and I'm delighted to hear that you enjoyed your time in London and the surrounding countryside.

It's lovely to know that so many of your experiences were memorable, especially your tour with Debra, your evening at Hamilton, and exploring some of London's hidden gems. I'm also glad the hotel proved to be such a convenient and comfortable base for your stay.

I really appreciate your feedback on the Oxford, Cotswolds and Stratford-upon-Avon tour. It's always helpful to know where an experience could have been better, and I'll certainly keep your comments in mind for future travelers.

You were all an absolute delight to work with, and I truly hope our paths cross again. We look forward to planning your next adventure!

Warm wishes, Jane & The Team

Hi Mary,

Thank you so much for taking the time to share your lovely review! It was an absolute pleasure planning your London adventure for you and your friends, and I'm delighted to hear that you enjoyed so many of your experiences.

It's wonderful to know that the hotel's location worked so well for you, that Debra made your visit to Kent particularly memorable, and that Hamilton was such a highlight!

I also really appreciate your honest feedback about the Oxford, Cotswolds and Stratford-upon-Avon tour. I'm sorry that this experience didn't quite meet your expectations, and your comments are very helpful as we continue to refine our recommendations.

You were all such a delight to work with, and I hope you returned home with many wonderful memories of your time in England. I would love the opportunity to help plan another adventure for you in the future!

Warmest wishes, Jane The Team

Hi Edward,

Thank you very much for your review and for your precious comment. I'm thrilled it was a great experience for you! It was a pleasure hosting you in England! I hope you will visit Europe again in the future (there are A LOT of roller coasters in Europe 😊)

Thank you again for your trust and for travelling with us!

I wish all the best,
Sophie at High Point Holidays

Hi Mary Jo!

It was such a pleasure to work with you and I'm delighted to hear everything went well!

Should the day come you want to come back and visit the rest of Ireland, by all means, I'll be here ready and waiting to show you around!

Best wishes,
Adrian