Kimkim Trip Reviews for Italy

4.8
Based on 1,395 ratings
Read 1,395 verified reviews by travelers who booked their trip to Italy on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Venice, Florence, and Rome - best trip ever
Italy | Oct 8 - Oct 21, 2026

Myrene
Myrene R.
Newark, NJ | Reviewed on Nov 09, 2026
KimKim review From the start of planning our 14 day expedition to Venice, Florence, and Rome, our experience with KimKim was outstanding. They listened to our wants and we didn't feel like we were being given a standard package. Throughout the preparation Valentina tailored our daily schedule and was always available to answer our questions. The experience of working with the KimKim and StoryWalking teams was seamless, we were never left guessing, and we are beyond pleased with their... Read more

KimKim review

From the start of planning our 14 day expedition to Venice, Florence, and Rome, our experience with KimKim was outstanding. They listened to our wants and we didn't feel like we were being given a standard package. Throughout the preparation Valentina tailored our daily schedule and was always available to answer our questions. The experience of working with the KimKim and StoryWalking teams was seamless, we were never left guessing, and we are beyond pleased with their expertise.

Highlight of the trip -- our daytrip from Rome to the Amalfi coast.
Roberto was the most amazing driver and guide. From pickup (and walking us back into) the Naples train station, navigating the Almafi roads, drivers, and tourists, including stops at the local shops, calling out the key sights and their importance, and ensuring we had a cliffside table looking onto the Mediterrean for a delightful lunch, Roberto ensured we could focus on the breathtaking views and charm of Positano, Amalfi, Ravello and the various small towns between.

Above & Beyond mentions include:
Silvia who met 4 jet-lagged adults arriving in Venice for the first time went above and beyond by far. Guiding us (and even helping us tranport some of our luggage) onto the water taxi, onto the pier closest to our hotel, through the various streets, across the bridges, safely to the hotel and then repeating it all for our departure to for Florence, including getting us into the Venice train station and explaining the information boards and how to find the right car for boarding.

Chiara who quickly worked us when we missed our tour of the Pantheon to arrange a tour the following day.

Best Hotel: Grand Hotel Cavour in Florence. Location, staff, and the rooftop terrace/bar were amazing.

Recommendation to KimKim and alert to fellow travelers. The updated itineraries sent duringthe trip don't indicate when a change has occurred. It would be helpful to highlight in some small way in the message itself, e.g. a "!!" any adjustment to the schedule since prior plans were made using the information provided on the app.

This was our first time using a travel specialist. The KimKim team won our business and we are sure to be repeat clients in the future.

Hotel Reviews
Al Theatro Palace
Venice
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Cavour
Florence

Oasis in the heart of Florence. The views from the rooftop terrace are stunning!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel dei Borgognoni
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Positano, Amalfi and Ravello from Naples - Private Driver
Positano, Amalfi and Ravello from Naples - Private Driver
Naples

Perfect day trip. Driver was wonderful

Quality of Experience
Guides, Drivers and Staff
Transport
Legendary Venice: St. Mark’s Basilica with Terraces & Doge’s Palace
Legendary Venice: St. Mark’s Basilica with Terraces & Doge’s Palace
Venice
Quality of Experience
I
Guides, Drivers and Staff
Siena and San Gimignano tour with dinner in Tuscany at a boutique winery
Siena and San Gimignano tour with dinner in Tuscany at a boutique winery
Florence

The bus left late from Florence. The guide in Siena was great. But the tour team didn’t have their act together. A couple didn’t arrive back to the meeting place in San Gimigiano at the stated time. The guide didn’t realize their absence until the van was loaded and ready to leave for the Winery. We waited over an hour while the tour operator tries to determine e who was missing - they had no idea which people were on the van. Missed the winery tour. Everyone was starved and Dinner was rushed. Definitely most frustrating part of our trip.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Venice Gondola Ride
Venice Gondola Ride
Venice

Very much a touristy event. Will not repeat.

Quality of Experience
Guides, Drivers and Staff
Transport
Best of Florence Walking Tour with David & the Duomo
Best of Florence Walking Tour with David & the Duomo
Italy

Guide was good but felt a bit like reading from a script. Not as engaging as pther guides during the trip.

Quality of Experience
Guides, Drivers and Staff
Colosseum & Ancient Rome Tour with Roman Forum
Colosseum & Ancient Rome Tour with Roman Forum
Rome
Quality of Experience
Guides, Drivers and Staff
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Vatican Tour with Vatican Museums, Sistine Chapel & St. Peter's Basilica
Rome

Guide was top notch

Quality of Experience
Guides, Drivers and Staff
Castel Sant’Angelo Skip-the-Line - (only ticket)
Castel Sant’Angelo Skip-the-Line - (only ticket)
Rome

Worth seeing

Quality of Experience
Pantheon Guided Tour
Pantheon Guided Tour
Rome

Outstanding. Guide was very well versed and thought provoking. Definitely brought deep knowledge of Ancient Rome

Quality of Experience
Guides, Drivers and Staff
Local specialist: Maria Grazia Rubino

There were several bumps in the road during o...
Italy | Oct 15 - Oct 28, 2026

Ellen
Ellen T.
Flagami, FL | Reviewed on Nov 08, 2026
There were several bumps in the road during our 2 week trip. We tried communicating with Marianna but she was slow to respond and in general her responses were not helpful.
I am now in the process of planning another trip to Italy with our 15 year old grandson. Initially I was not going to use KimKim because of our recent experience, but our trip to Ireland with Stephen was so positive, I am willing to try again.
We have not heard from KimKim which is to issue us a rebate for one full...
Read more

There were several bumps in the road during our 2 week trip. We tried communicating with Marianna but she was slow to respond and in general her responses were not helpful.
I am now in the process of planning another trip to Italy with our 15 year old grandson. Initially I was not going to use KimKim because of our recent experience, but our trip to Ireland with Stephen was so positive, I am willing to try again.
We have not heard from KimKim which is to issue us a rebate for one full day that was totally messed up and we were unable to participate in any of the activities. There was also a booking that was so stressful and dangerous to all 4 of us. It was totally inappropriate for the demographics of our group, being on the top floor of a walk up with a steep and slippery staircase that we avoided going to our room unless absolutely necessary. Marianna's lack of responsiveness added to the stress.
Ellen Thomas

Hotel Reviews
Locanda Sette Fate
Palermo

A lovely B and B. Well located. Lovely staff

Authenticity & Character
Location
easy to walk
Staff
t
Cleanliness & Comfort
Ai Lumi B&B
Trapani

The B&B was so uncommodius. The stairs were awful, no elevator, dangerous. The man who greeted us was rude and singularly unhelpful

Authenticity & Character
looks like its under rennovation but if so its being done poorly
Location
Staff
Cleanliness & Comfort
Villa La Lumia B&B Suites & Apartments
Agrigento

A wonderful B&B. Beautiful location. All family staffed. Lovely people. Had dinner and delicious breakfast

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Villa Boscarino
Ragusa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Archimede Charm B&B - Historical Palace in Ortigia
siracusa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Alberi del Paradiso
Cefalù

great host

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Il Principe Hotel
Catania
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Palermo Sicilian Street Food Tour: Small Group with a Local
Palermo Sicilian Street Food Tour: Small Group with a Local
Palermo

A historic tour would be better for the first day.

Quality of Experience
Guides, Drivers and Staff
Transport
Private full-day excursion to Erice and Marsala from Palermo with wine and olive oil tasting
Private full-day excursion to Erice and Marsala from Palermo with wine and olive oil tasting
Palermo
Quality of Experience
Guides, Drivers and Staff
Transport
Ragusa: Sicilian cooking workshop in the countryside
Ragusa: Sicilian cooking workshop in the countryside
Ragusa
Quality of Experience
Guides, Drivers and Staff
Transport
Etna 2002 Eruption Trail Private 4x4 Summit Experience & Sicilian Street Food
Etna 2002 Eruption Trail Private 4x4 Summit Experience & Sicilian Street Food
Catania
Quality of Experience
Guides, Drivers and Staff
Transport
 Tour of Syracuse and Ortigia by Ape Calessino
Tour of Syracuse and Ortigia by Ape Calessino
Siracusa

good not great

Quality of Experience
Guides, Drivers and Staff
Transport
Ragusa Ibla: Baroque Walking Tour with Guide
Ragusa Ibla: Baroque Walking Tour with Guide
Ragusa

great. Wonderful guide

Quality of Experience
Guides, Drivers and Staff
Transport
Catania Highlights Walking Tour With A Guide
Catania Highlights Walking Tour With A Guide
Italy
Quality of Experience
Guides, Drivers and Staff
Local specialist: Marianna Leccese
Marianna
Marianna Leccese
Local specialist in Nice | Replied on Nov 10, 2026
Hi Ellen,
Thank you very much for taking the time to share your review. I'm so sorry to hear this impression of me as it is not representative of me as a person or agent, and it has been my intention to offer you the best travel experience during the entire course of our time together.
When you requested to speak with me whilst you were travelling, I was very happy to make time for a chat despite it being out of working hours and having a dedicated emergency team available to you 24-7 as I... Read more

Hi Ellen,
Thank you very much for taking the time to share your review. I'm so sorry to hear this impression of me as it is not representative of me as a person or agent, and it has been my intention to offer you the best travel experience during the entire course of our time together.

When you requested to speak with me whilst you were travelling, I was very happy to make time for a chat despite it being out of working hours and having a dedicated emergency team available to you 24-7 as I wanted to personally make sure you were ok and do my best to rectify any issues brought up. During this conversation, you mentioned how happy you were with the overall trip and the activities we had arranged, so I have to admit that I was a little surprised by your comments, particularly regarding our communication and support. We take responsiveness and client support very seriously, and I am sorry if you did not feel this was reflected in your experience.

I completely understand that the situation with Ai Lumi B&B was disappointing. We did our very best to help out in the moment and find a solution, and also offered two bottles of Prosecco as a gesture of goodwill. While I appreciate that this may not have completely made up for the inconvenience, we genuinely tried to turn the situation around and ensure you still enjoyed your trip.

Seeing the 4- and 5-star ratings you gave to the various experiences throughout your trip, I had hoped that the overall impression would have been a more positive one. Nevertheless, I respect your feedback and will certainly take it into consideration.

I'm glad to hear that you would consider working with Kimkim again for a future trip, and I sincerely hope you'll have an even better experience next time.

All the best,
Marianna

Fabulous Italy
Italy | Oct 1 - Nov 3, 2026

Dan
Dan Q.
Newark, NJ | Reviewed on Nov 08, 2026
This is our second trip using Kim Kim and Mathilde and I can't wait to for our next one. Our trip was stress free. The attention to detail is excellent. The only issue that we had for this last trip was the rental car agency. They ended up charging us $900 for services that I said no too at the time of pick up (I recorded the conversation with my phone). I tell you this so you can find another car rental place to deal with. Those guys are crooks. Read more

This is our second trip using Kim Kim and Mathilde and I can't wait to for our next one. Our trip was stress free. The attention to detail is excellent. The only issue that we had for this last trip was the rental car agency. They ended up charging us $900 for services that I said no too at the time of pick up (I recorded the conversation with my phone). I tell you this so you can find another car rental place to deal with. Those guys are crooks.

Hotel Reviews
Hotel Pupetto Positano
Positano SA
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison il Conservatorio
Sorrento
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Grifo
Rome
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Casamassima (Agriturismo 10 km from Perugia)
Perugia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Agriturismo Mormoraia (6 km from San Gimignano)
San Gimignano
Authenticity & Character
Location
Staff
Cleanliness & Comfort
4F Boutique Hotel
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel San Marco
Lucca
Authenticity & Character
Location
Staff
Cleanliness & Comfort
BB Villa Margherita
Levanto
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Aemilia Hotel Bologna
Bologna
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Casanova Venice
Venezia
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Giulietta e Romeo
Verona
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Boutique Hotel Villa Giulia (5 km from Lecco)
Valmadrera
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Rosa Grand Milano
Milan
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Mathilde D.

Our 30th anniversary trip was a magical 12 da...
Italy | Oct 2 - Oct 12, 2026

David
David P.
Boston, MA | Reviewed on Nov 05, 2026
Our 30th anniversary trip was a magical 12 days in the northern half of Italy. We started by experiencing the best of the art, food and historic sights of Rome and Florence with incredible guides. We sampled and prepared fabulous food and wine in Tuscany/Chianti areas and met some special local people and guides. We proceeded on to the vine-filled hills of Piedmont. We hunted for truffle, ate at a Michelin star restaurant, and toured some incredible Borolo wineries. From there, we... Read more

Our 30th anniversary trip was a magical 12 days in the northern half of Italy. We started by experiencing the best of the art, food and historic sights of Rome and Florence with incredible guides. We sampled and prepared fabulous food and wine in Tuscany/Chianti areas and met some special local people and guides. We proceeded on to the vine-filled hills of Piedmont. We hunted for truffle, ate at a Michelin star restaurant, and toured some incredible Borolo wineries. From there, we traveled to Lake Como and had a few days of R&R and shopping. Finally, we wrapped up with a few days at Milan and an incredible tour of the Last Supper and shopping and dining at the Galleria.
This was an incredible trip that was made extra special as a result of Kimkim’s attention to detail. The logistics were extra special. Our tour guides were incredibly knowledgeable and our drivers and attendants were on time and professional. This was a trip that will be tough to beat!

Hotel Reviews
Umiltà 36
Rome

This hotel is a sleeper. It looks like any hotel from the outside. But the location is awesome and the rooms are incredible. They staff was very professional.

Authenticity & Character
They had a great breakfast and fabulous rooms
Location
Close proximity to the Trevi Fountain and Spanish Stairs.
Staff
Very professional
Cleanliness & Comfort
The room was perfectly appointed and the turndown service was a nice treat
Hotel Balestri
Florence

The location of this was excellent. I would have paid a bit more to get a hotel that’s a little fancier. The room was small and the bathroom was below expectations. The elevators were small and slow. The breakfast was adequate.

Authenticity & Character
There wasn’t much character, the bathroom was small and the shower was poorly designed and old.
Location
This is a great location.
Staff
The staff was decent, and acceptable
Cleanliness & Comfort
The hotel was clean. There weren’t any turndown services. I think the interior and facility is a bit old.
Palazzo Venezia
Como

The staff was impeccable trained and the location was the best. Our room was on the lake! A beautiful view.

Authenticity & Character
A beautiful property with high end service and staff
Location
We watched the boat races and the finish to the Lombardi Bicycle race from the open window of our hotel room. Incredible
Staff
Extremely helpful employees from the bar, butler, to the restaurant staff!
Cleanliness & Comfort
Just modern, clean and tastefully decorated
Hotel Relais Montemarino
Borgomale (CN)

We loved this hotel stay. It’s a beautiful retreat in the mountains.

Authenticity & Character
This is a beautifully updated property with incredible views
Location
The hotel was close to amenities of the city as well as the many vineyards.
Staff
I can’t say enough about the staff. The washed and folded out laundry, helped us with directions, and the food/bar staff were friendly and helpful
Cleanliness & Comfort
This is a very clean and tidy property.
Hotel The Square Milano Duomo
Milan

We were only in Milan for one night. The hotel is pretty big and very busy. It’s a bit of a walk to the Galleria area but the hotel was functional and did the job.

Authenticity & Character
There isn’t much character to this property. It’s a large hotel without many amenities and an ok location
Location
I wish we were closer to the Galleria.
Staff
The staff was adequate. Not stellar but I have no complaints.
Cleanliness & Comfort
It was average to above average cleanliness
Activity Reviews
 Private Colosseum, Forum Tour & Palatine hill
Private Colosseum, Forum Tour & Palatine hill
Rome

We had a great tour guide, we got into the property before everyone else. We basically had the Colosseum to ourselves for an hour. Our guide was very knowledgeable and friendly. We loved the tour

Quality of Experience
Guides, Drivers and Staff
Transport
On time, courteous, bi-lingual, and professional guides and drivers
Brunelleschi Pass- Access to all monuments of Piazza del Duomo Florence
Brunelleschi Pass- Access to all monuments of Piazza del Duomo Florence
Italy

This was a good pass. The directions to the access points with the pass were difficult to find. We struggled to know which museums and churches were accessible with the pass. I think a summary with directions in English from kimkim would help. The pass itself was tough to decipher.

Grape Stomping and Wine Tasting
Grape Stomping and Wine Tasting
Italy

This was a great experience. We toured the winery, stomped grapes, tasted wine and ate an incredible homemade meal.

Quality of Experience
Food
The homemade paste and the wines produced on premise were fabulous
Guides, Drivers and Staff
Our guide was an incredible interface with the lovely family/owners of the winery.
Transport
Our guide was also the driver. She also toured us through Castellina in Chianti. A gorgeous old village!
Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica
Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica
Rome

Our tour guide was very knowledgeable and personable. I would recommend her to anyone. We got right into St Peter’s quickly and efficiently. This was a wonderful experience.

Quality of Experience
The knowledge of our guide and her familiarity of the property and its contents was incredible.
Guides, Drivers and Staff
O just an incredible experience!
Transport
Professional driver and a nice clean vehicle.
Private Tour of Legendary CRU in 4wd car and Barolo Experience with Lunch
Private Tour of Legendary CRU in 4wd car and Barolo Experience with Lunch
Italy

We went to the Giovani Rosso Winery for a personal tour and tasting. We also had an incredible meal with the tasting. The wine is superb and the guides and chef (Frederico) were so personable. We loved them all (and the wine).

Quality of Experience
The chef and tour guide were excellent. The wine was superb
Evening Aperitivo Tour
Evening Aperitivo Tour
Rome

We didn’t have high expectations for this tour but it was an incredible experience. We loved our tour guide! She brought us to a small suburb of Rome on the other side of the river. We met some wonderful shop owners, we ate at small bakeries and eateries, and had some great local wines from the Rome area. The Rome version of arancini was unbelieveable. Best I ever had!

Quality of Experience
Guides, Drivers and Staff
Transport
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

We loved this tour. Visiting Michelangelo’s David statue was the highlight of our trip. We were excited to see this sculpture and our guide was incredibly helpful to us. We got a tour of Academmia City first and finished with David. A splendid tour that I will never forget.

Quality of Experience
Michelangelo’s works are simply fabulous
Guides, Drivers and Staff
What a knowledgeable guide!
Transport
Shared cooking class in Pienza
Shared cooking class in Pienza
Italy

We really loved this cooking class. We had 2 couples that made pasta and biscotti with our instructor. We cooked, toured the farm, ate our meal and had some wine. A great cultural experience. We met so many nice people, learned to make real Italian pasta, and enjoyed a mountainside meal with wine. What’s not to like

Quality of Experience
An intimate cooking and rural Italian farm experience.
Guides, Drivers and Staff
Our driver was a real pro. He had a beautiful Mercedes sedan and I felt safe at all times. We were with him for many hours and he was a great driver
Transport
Truffle visit experience
Truffle visit experience
Italy

My wife is a dog lover and we wanted to experience truffle hunting first hand. Our tour was fabulous. What a great time.

Quality of Experience
We got the insights of truffle hunting
Guides, Drivers and Staff
A real professional young woman! She had excellent control of her dog(s)
Express Milan Last Supper Tour
Express Milan Last Supper Tour
Milan

Seeing Divinci’s Last Supper is a special activity. Well worth it!

Quality of Experience
It was a good group tour with headphones
Guides, Drivers and Staff
The tour guide was very knowledgable
Local specialist: Valeria Arcangeli
Valeria
Valeria Arcangeli
Local specialist in Rome | Replied on Nov 06, 2026

Hi David,
I am so happy that the trip was exactly what you are looking for.
This is the major purpose of my job...
What my team and I truly want to share with you is our passion for Italy: our culture, our traditions, and all those little details that make this country so special.
Most of all, we want you to feel at home while you were here, and to create memories that stay with you long after you return home.

I am glad we could do it.
Looking forward to organise other Italian adventures soon,
A presto, valeria

Our guide Giulia was very attentive.
Italy | Oct 21 - Oct 29, 2026

Stuart
Stuart N.
Portland, OR | Reviewed on Nov 02, 2026

Our guide Giulia was very attentive. Monitored train schedules and provided alternative routes. Drivers for more complex routes were excellent. Driving is Rome is especially challenging, so always use a driver of taxi service. Travel in Italy is stress free with Giulia.

Local specialist: Giulia Carucci
Giulia
Giulia Carucci
Local specialist in Bologna | Replied on Nov 04, 2026

Dear Stuart and Julia,

thank you very much for your kind review!
I am really happy to hear that you enjoyed your trip...and that I was able to make it stress free! 😊
If ever you wished to come back for another trip, I will be more than happy to assist you again!
All the best from Italy,
Giulia

The Bari / Puglia area were highly recommende...
Italy | Oct 6 - Oct 29, 2026

Dale
Dale P.
Mukilteo, WA, USA | Reviewed on Oct 31, 2026
The Bari / Puglia area were highly recommended to us (and we had to remove one whole area to abide by our desire to keep the pace slower)—so based on the recommendation we chose Bari /Puglia over another region, and it turned out great. Read more

The Bari / Puglia area were highly recommended to us (and we had to remove one whole area to abide by our desire to keep the pace slower)—so based on the recommendation we chose Bari /Puglia over another region, and it turned out great.

Hotel Review
Masseria Longa Boutique Hotel
Otranto

Great team and food. Nice pool.

Authenticity & Character
Simple clean converted buildings just a bit out of town but walkable.
Location
Well positioned to explore or relax.
Staff
Cleanliness & Comfort
Very attentive
Activity Review
Mount Etna Hike & Winery Experience
Mount Etna Hike & Winery Experience
Italy

Great guide and amazing

Quality of Experience
Guides, Drivers and Staff
Local knowledge of geology and history
Transport
Ryan air challenges were fixed by gaining access to their automated baggage check system.
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Nov 04, 2026

Hi Dale,
Thank you so much for your lovely feedback!😍 I'm delighted to hear that you enjoyed Puglia and that it turned out to be the right choice for your trip. It was a pleasure helping you plan your trip to Italy, and I hope we will have the chance to plan your next adventure in the future.🥰
Warmest regards,
Giorgia

The Amalfi Coast, Naples and Sicily, all the ...
Italy | Oct 16 - Oct 26, 2026

David
David B.
Chicago, IL | Reviewed on Oct 30, 2026
The Amalfi Coast, Naples and Sicily, all the historic sites and towns/cities we visited, the hotels, the guides and the drivers were fantastic. Just an overall great experience that would not have been possible without the support, responsiveness, insights and guidance provided by Bea and Nadia. They were better than fantastic. There is no doubt we will use KimKim to help arrange our next trip. Read more

The Amalfi Coast, Naples and Sicily, all the historic sites and towns/cities we visited, the hotels, the guides and the drivers were fantastic. Just an overall great experience that would not have been possible without the support, responsiveness, insights and guidance provided by Bea and Nadia. They were better than fantastic. There is no doubt we will use KimKim to help arrange our next trip.

Hotel Reviews
Hotel Eden Roc Positano
Positano

Absolutely fantastic hotel. Our suite, the rooftop bar and restaurant, the location, the views and the staff were great. One of the best hotels I have ever stayed at.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Grand Hotel Parker’s
Naples

First class hotel. Our suite, the rooftop bar and restaurant, the location, the views and the staff were outstanding.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Monaci delle Terre Nere, Relais & Chateaux
Zafferana etnea

One of the most unique hotels I have ever stayed at. The setting and views are absolutely breathtaking, the bar/restaurant could not have been cooler with nightly entertainment provided by a great guitarist that played unique stylings of rock/pop classics, the formal restaurant had a wonderful setting, a great menu that was well executed , and an extensive top notch wine list and the hotel/restaurant staff was super nice, attentive, responsive and professional. My only recommendation would be for the hotel to upgrade their gym a bit by updating their aerobic equipment and adding an elliptical.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Mount Etna Visit & Wine Tasting Experience
Mount Etna Visit & Wine Tasting Experience
Italy

Absolutely great experience made even more special by our guide Bruna who was super nice and knowledgeable and full of life and positivity. Mount Etna did not disappoint and the wine tasting and lunch were great.

Quality of Experience
Guides, Drivers and Staff
Bruna was outstanding. Would not have been the same without her.
Transport
Full-Day Experience in the Valley of the Temples
Full-Day Experience in the Valley of the Temples
Italy

Both the Temple of Gods and The Roman Villa were extraordinary made even better brought by our guides who were very knowledgeable, articulate and personable. A lot of driving, but that gave us the opportunity to take in the beautiful Sicilian countryside.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Pompeii & Mount Vesuvius with Wine Tasting
Explore Pompeii & Mount Vesuvius with Wine Tasting
Italy

Pompeii was extraordinary. An ancient city frozen in time brought to life by our charismatic, knowledgeable and articulate guide Nina. Combining it with Mount Vesuvius made it even better. Being able to take in both sites was a true bucket list item. The sine tasting and lunch were nice, but not fantastic.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
A Day Along the Amalfi Coast
A Day Along the Amalfi Coast
Italy

A day of wonderful sites that gave a great feel for the wonders and history of the Amalfi Coast.

Quality of Experience
Guides, Drivers and Staff
Transport
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy

All great. Bea was responsive, clear and professional. Could not have been better.

Quality of Experience
Guides, Drivers and Staff
Transport
Ancient Paestum & Buffalo Mozzarella Cheese Farm Experience
Ancient Paestum & Buffalo Mozzarella Cheese Farm Experience
Italy

Totally top notch. Antonio brought Paestum to life with his knowledge and enthusiasm. A truly special snapshot of Magna Grecia in Italy. The Buffalo Mozzarella Cheese Farm was also much more enjoyable than I was expecting. The cherry on top of a great day.

Quality of Experience
Guides, Drivers and Staff
Transport
Taormina  Walk with a Local
Taormina Walk with a Local
Italy

Another great experience. Just a wonderfully scenic and historic town made that much more special by Lucka our guide. The amphitheater was a real highlight complimented the sights and sounds and history Taormina.

Quality of Experience
Guides, Drivers and Staff
Transport
A Half Day Visit Through Syracuse & Ortygia
A Half Day Visit Through Syracuse & Ortygia
Italy

Really glad we added Siracusa to our itinerary. An incredible city rich in so much history. Ortigia combined with the archeological site on the mainland were outstanding made that more special by our guide Michael who was fun, colorful and knowledgeable. The surprise of the day was the quarry including Dionysius’s ear. Very cool.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Beatriz De Pablo Rocha
Beatriz
Beatriz De Pablo Rocha
Local specialist in Madrid | Replied on Nov 13, 2026

Hi David! Thank you SO much for your super detailed feedback! :) Your kind words mean the world to us. It was truly a pleasure helping you both discover more of Italy this second time with us, and I'm so glad you loved Monaci delle Terre Nere; it's such a special place! We feel just as lucky to have had such lovely travelers to work with. We always love welcoming you back, and hope this is just one of many more adventures together. Until next time! Best, Bea.

Great itinerary, great guides and amazing sites
Italy | Oct 7 - Oct 22, 2026

D
David H.
Newark, NJ | Reviewed on Oct 29, 2026
We were very happy with our trip. Not a single booked experience was below expectations and many were above expectations. We stayed at two hotels in Rome. One was the Argentine Residenza Style Hotel. This had a great location and the room in the hotel's annex was very comfortable. It included snacks and some drinks in the room. The lobby was in a different building and the "restaurant" was a few tables that I never saw used. Fortunately, there were lots of choices nearby for dining. It was... Read more

We were very happy with our trip. Not a single booked experience was below expectations and many were above expectations. We stayed at two hotels in Rome. One was the Argentine Residenza Style Hotel. This had a great location and the room in the hotel's annex was very comfortable. It included snacks and some drinks in the room. The lobby was in a different building and the "restaurant" was a few tables that I never saw used. Fortunately, there were lots of choices nearby for dining. It was more a 3 star than 4 star hotel in services but the staff was very nice and helpful. We also stayed at the Hotel Artemide which was quite elegant. It felt like a five star hotel more than a four star hotel. We were there just one night before returning home. We had dinner in the restaurant which was excellent but did not have the chance to try the included breakfast because of our departure. In Sorrento we stayed at the Imperial Hotel Tramontano which had a spectacular location perched on a cliff with great water views. It had an old elegance feel to it with classic décor and art and complete with a room key that could double as a brass knuckle. The restaurant was excellent and the breakfast was most notable for its pastry selection. In Florence we stayed at the Hotel Kraft which had great food, friendly staff and a cool roof top pool and restaurant. It is a little out of the hustle of the center of town with plenty of food nearby.

Our tours were all private or small group and we appreciated the early access and skip the lines in the Vatican and Coliseum. We had a great private walking tour of Rome and the Pantheon with Massimo De Filippis. He was very knowledgeable with a delightful, warm personality. Maria Claudia from Liv Tours did an outstanding job with the Vatican tour. Gabriella from Liv Tours was also terrific for the Coliseum tour. Enrica Aschero was our guide during three days in Florence. She was a fabulous guide, passionate about her subject and with a wealth of knowledge. We had a spectacular 12 hour driving tour of the Amalfi coast. Our day trip to Pisa, Siena and San Gimignano was really worthwhile and included a visit to the Corbucci Winery which was delightful.

It was really nice to have arranged drivers for the transfers which all went smoothly. We wished we had known more about Italian trains. In business class some cars had baggage racks at ground level but in others it was overhead only which was a challenge with a heavy bag and a replaced shoulder joint. After the fact I realized that a large bag could also fit on the floor between seats that were positioned back to back. Fortunately, other passengers stepped in to help us.
Overall it was a great trip. We were grateful for the expertise of Emily, Grant and their colleagues at Kimkim for arranging everything.

Local specialist: Emily Boles
Emily
Emily Boles
Local specialist in Kimkim HQ | Replied on Nov 01, 2026

Thanks so much for your review, David! I'm so glad you loved the trip -- it's so great to have everything preplanned for you, so all you have to do is relax and enjoy! It's good to hear about the hotels; even the one that may seem more like a 3-star than a 4-star, it's great to hear feedback directly from travelers. Grant and I appreciate your kind words, and we can't wait to see where you go next! - Emily

A trip of a lifetime!!
Italy | Oct 15 - Oct 27, 2026

Kimberly
Kimberly T.
Minneapolis, MN | Reviewed on Oct 29, 2026
Our trip to Italy was truly unforgettable, and we couldn’t have asked for a better experience from start to finish. 🇮🇹❤️ A special thank you to Chiara, who helped us plan our trip and was absolutely wonderful to work with. She was knowledgeable, responsive, thoughtful, and always made us feel like we were in good hands. She took the time to understand what we wanted from our trip and helped make everything come together so beautifully. From exploring Rome and the incredible history of... Read more

Our trip to Italy was truly unforgettable, and we couldn’t have asked for a better experience from start to finish. 🇮🇹❤️

A special thank you to Chiara, who helped us plan our trip and was absolutely wonderful to work with. She was knowledgeable, responsive, thoughtful, and always made us feel like we were in good hands. She took the time to understand what we wanted from our trip and helped make everything come together so beautifully.

From exploring Rome and the incredible history of the city, to our time along the Amalfi Coast, the boat day, Positano and Amalfi, and our hike along the Path of the Gods, every part of the trip gave us memories we will treasure for years to come.

Italy was even more beautiful and special than we imagined, and having someone like Chiara helping behind the scenes made the entire experience feel easy and stress-free.

We are so grateful for the memories we made and would absolutely recommend Chiara to anyone planning a trip to Italy. Thank you, Chiara, for helping make our Italian adventure so amazing! 🇮🇹✨

Activity Reviews
Cicchetto and Gondola Experience | Row and Eat Like a Venetian
Cicchetto and Gondola Experience | Row and Eat Like a Venetian
Venice

The Cicchetto and Gondola Experience - Row and Eat Like a Venetian was absolutely amazing. It was so much fun and definitely better than just a regular gondola ride. I would highly recommend this!

Florence Market Tour and Cooking Class at a local's home
Florence Market Tour and Cooking Class at a local's home
Florence

The Florence Market Tour and Cooking Class at a local's home was fun and enjoyable. It was a great way to experience local culture and cuisine. I would rate this activity five stars.

Local specialist: Chiara Stefani
Chiara
Chiara Stefani
Local specialist in Italy | Replied on Nov 04, 2026

Ciao Kimberly,

Thank you so much for your wonderful review, it truly made our day! We are thrilled to hear that your trip with Storywalking was such a special experience, and that Italy turned out to be even more beautiful than you imagined. Crafting tailored itineraries is what we love most, and knowing that every moment, from Rome to the Amalfi Coast, gave you memories to treasure means the world to us.

It was a real pleasure helping you plan your trip, and we hope to welcome you back to Italy very soon for your next adventure! 🇮🇹❤️

All the best,
Chiara & Storywalking Team

We were very happy with our trip even with a ...
Italy | Oct 14 - Oct 23, 2026

Teresa
Teresa S.
Chicago, IL | Reviewed on Oct 29, 2026
We were very happy with our trip even with a few bumps in the road . But the team was quick to take care of the situation. We look forward to using Kim Kim again . Thank you for planning a amazing trip Read more

We were very happy with our trip even with a few bumps in the road . But the team was quick to take care of the situation. We look forward to using Kim Kim again . Thank you for planning a amazing trip

Hotel Reviews
Hotel Viminale
Rome

The staff was very helpful and accommodating

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ai Mori d'Oriente Hotel
Venice

Great location away from the busyness,staff great

Authenticity & Character
Location
Close to things but away from the crowds
Staff
Cleanliness & Comfort
La Villa di STR
Siena
Authenticity & Character
Location
We enjoyed being able to walk to town but not being in town
Staff
Cleanliness & Comfort
Hotel Orto de' Medici
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Donna Francesca
Rome

It was a little hard to find being the location was on the forth floor and no obvious entrance

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
St. Mark's Basilica with Terrace Access & Doge's Palace Visit
St. Mark's Basilica with Terrace Access & Doge's Palace Visit
Venice

Enjoyed it the guide was great but very crowded

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuscany Day Trip to San Gimignano & Volterra
Private Tuscany Day Trip to San Gimignano & Volterra
Italy

Guide was very knowledgeable and good but long drive .for the amount of time we spent there . Would of been better for us to went back to Florence from there instead of going back to senna then to Florence the next day

Quality of Experience
Guides, Drivers and Staff
Transport
Private Tuscan Countryside Cooking Experience
Private Tuscan Countryside Cooking Experience
Italy

The class was wonderful. But getting there and back was a little tricky because it was 40 minutes from the city. So a little pricey to get there and back . A little disappointed that the staff left us there as it was getting dark and our ride had not arrived yet knowing our phones didn’t work to call with in the country.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Depart Italy
Depart Italy
Italy
Quality of Experience
Private Borghese Gallery Visit
Private Borghese Gallery Visit
Rome

Our guide was wonderful and very knowledgeable . It was my birthday and she even gave me a small gift.

Quality of Experience
Guides, Drivers and Staff
Private City Walk with Michelangelo's David
Private City Walk with Michelangelo's David
Florence

Was great the guide planned a few special stops for us that catered to our likes .

Quality of Experience
Guides, Drivers and Staff
Private Family City Highlights by Golf Cart
Private Family City Highlights by Golf Cart
Rome

A great way to see and learn about the city

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Venice Exploration
Self-Guided Venice Exploration
Venice

A beautiful city

Quality of Experience
Day Trip to Cinque Terre
Day Trip to Cinque Terre
Florence

The driver was great and made the trip seamless. Took us to the city’s told us a little about it and gave us time to explore on our own the we moved on .

Quality of Experience
Guides, Drivers and Staff
Transport
Self-Guided Siena Exploration
Self-Guided Siena Exploration
Italy

A great city and lots of restaurants and sights to see . The streets can be a little confusing easy to get turned around and be going the wrong direction when you get off the main streets .but that added to the adventure

Quality of Experience
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

Guide was great and moved us right along in spite of it being very crowded

Quality of Experience
Guides, Drivers and Staff
Evening Trastevere & Jewish Ghetto Culinary Walk
Evening Trastevere & Jewish Ghetto Culinary Walk
Rome

The guide was good and a great way to see the city at night. But the food was ok not quite what I thought but a good experience.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Alex Mottler
Alex
Alex Mottler
Local specialist in kimkim HQ | Replied on Oct 31, 2026
Teresa, I sincerely appreciate the detailed feedback for each part of your adventure! I hope it was an amazing experience overall! I'm so happy to hear that you enjoyed your time in Italy and that our team was able to help navigate the bumps along the way. It’s wonderful to hear that you enjoyed your guides, especially the special touches that made your experiences memorable, from your birthday at the Borghese Gallery to the personalized stops in Florence. I also appreciate your feedback... Read more

Teresa, I sincerely appreciate the detailed feedback for each part of your adventure! I hope it was an amazing experience overall! I'm so happy to hear that you enjoyed your time in Italy and that our team was able to help navigate the bumps along the way. It’s wonderful to hear that you enjoyed your guides, especially the special touches that made your experiences memorable, from your birthday at the Borghese Gallery to the personalized stops in Florence.

I also appreciate your feedback regarding the transportation and coordination for your cooking class - that's very concerning and disappointing for me to hear about, but it will be addressed with our partner, and won't happen again. I also thank you for sharing about the long drive during your Tuscany day trip.

Your feedback is valuable and helps us continue improving the experiences we create for our travelers. It was a pleasure helping plan your trip, and we would love the opportunity to help you plan another adventure with kimkim in the future!

Best,
Alex & the kimkim team

Everything was perfect! The hotels, and the ...
Italy | Oct 12 - Oct 20, 2026

Emily
Emily D.
Duncan, OK, USA | Reviewed on Oct 28, 2026
Everything was perfect! The hotels, and the tour guides and even the drivers were all wonderful, exactly as decribed and on time everyday. We loved the hotel in Cinque Terre, The Hotel Porto Roca, with the balcony overlooking the sea and town. We hiked the hills and enjoyed the free time shopping and exploring. We enjoyed the beautiful Cathedral complex of Pisa and had enough time to eat lunch where Maria recommended, overlooking the leaning tower. The central location of Colle Val... Read more

Everything was perfect! The hotels, and the tour guides and even the drivers were all wonderful, exactly as decribed and on time everyday. We loved the hotel in Cinque Terre, The Hotel Porto Roca, with the balcony overlooking the sea and town. We hiked the hills and enjoyed the free time shopping and exploring. We enjoyed the beautiful Cathedral complex of Pisa and had enough time to eat lunch where Maria recommended, overlooking the leaning tower. The central location of Colle Val D'Elsa was very nice to be able to drive to the hill top towns. The choices of wineries were all amazing, with views, history, delicious wines and food also. We loved each one and learned that 2 in one day was too much! Our favorite may have been Colle Bereto. They were so hospitable, and had top quality organic wines & olive oil. They even showed us the pasta being made for our lunch that day, delicious! The amazing landscape and historic hilltop towns were beautiful, we loved getting lost in these towns, and eating gelato along the way. Lucia was very accomondating in every way, even when we had a change on the last day of tours. We will recommend KimKim and it's tour companies, and plan to travel with them again. Maybe Austria? Thank you and Ciao!!

Hotel Reviews
Hotel Orto de' Medici
Florence

Wonderful quiet historic hotel in the heart of Florence. Great location and delicious buffet breakfast!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Porto Roca
Monterosso

Such a wonderful location and great balcony! The rooms were very spacious and clean, and the food was all delicious. We especially loved the breakfast buffet. Thank you for sending the shuttle to come pick us up at the bottom of the hill! Loved It!!

Authenticity & Character
Location
very close to town, but on the hillside overlooking the Mediterrean sea
Staff
Cleanliness & Comfort
Hotel Palazzo San Lorenzo & Spa
Colle Val D'Elsa
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Museums special: small group guided tour of Uffizi and Accademia Galleries
Museums special: small group guided tour of Uffizi and Accademia Galleries
Florence
Quality of Experience
Guides, Drivers and Staff
Private transfer  with stop in Pisa
Private transfer with stop in Pisa
Italy

Our very nice driver with Maria, our guide, arrived on time to travel to Pisa. Maria was very informative and sweet and explained all about the Catedral complex. It was all so beautiful and amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer to Tuscany via Bolgheri  for a wine tasting session
Private transfer to Tuscany via Bolgheri for a wine tasting session
Italy

Beautiful drive, and our driver was wonderful. The Chiappini Winery was so beautiful, we even were able to meet the owner. We enjoyed delicious organic wines, and a wonderful meat and local cheese tray. We purchased a case of wine to be shipped home. Wonderful!

Quality of Experience
Guides, Drivers and Staff
Transport
Wine tasting in Montepulciano & Montalcino
Wine tasting in Montepulciano & Montalcino
Italy

Montalcino was beautiful, could have spent more time there, but we really enjoyed the winery, Podere Le Ripi and their innovative way they processed their wines. The wine tasting and lunch was absolutely wonderful with a view to match!! We purchased several wines and olive oil to ship home. We enjoyed Montepulciano and the historic wine cellars there, fascinating! Could have spent more time in the town, but really enjoyed visiting the copper shop, and shipped 2 items home. And of course enjoyed gelato!

Quality of Experience
Guides, Drivers and Staff
Transport
Private Excursion to San Gimignano and Volterra with Wine Tasting and Tuscan Lunch
Private Excursion to San Gimignano and Volterra with Wine Tasting and Tuscan Lunch
Tuscany

All the history and beauty of the hilltop town we absolutely loved!!! We enjoyed all the shops in San Gimignano, not enough time there, so we may have to go back to both San Gimignano and Volterra. There were many museums in Volterra that seemed interesting, but only had time to explore one. We enjoyed the winery Podere La Marronaia, and the view while having lunch and the wine tasting was wonderful! We purchased olive oil and wine to ship home.

Quality of Experience
Guides, Drivers and Staff
Transport
Siena Discovery & Chianti Wine
Siena Discovery & Chianti Wine
Italy

We had a change of plans this day, which was our last day, and elected not to go to Siena. I feel it would have been rushed and we should spend more time there. We really enjoyed the sleepy towns of Castelinna and Radda, which were beautiful. We stopped at the winery Colle Bereto, and were very impressed with the detail they placed when processing thier wines. The wine tasting and lunch were outstanding! Homemade pasta using the wheat they grew there and made that morning, delicious! We purchased olive oil and wines to ship home. The main building was an old church from 1300's which was beautiful, along with all the landscaping. We then travelled back to Florence and enjoyed shopping and dinner near our hotel.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Cinque terre Card
Italy

Really enjoyed the beauty and serenity of the area! The towns were wonderful and picturesque!!

Quality of Experience
Private food tour in Florence with highlights
Private food tour in Florence with highlights
Italy

Enjoyed walking and getting the layout of Florence where we tasted different kinds of pastry breads, also a truffle sandwich. We also experienced a light charcuterie board meal with wine and bread. We walked through the busy night's popular areas.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Caterina Belvedere
Caterina
Caterina Belvedere
Local specialist in Arsoli (Rome) | Replied on Nov 05, 2026
Thank you from the bottom of my heart for your beautiful words! It was truly a pleasure putting this itinerary together for you. From our very first conversations, I could tell that you were someone who appreciated not only art and beautiful places, but also good food, wonderful wine, and authentic experiences. I immediately felt we were on the same wavelength, and that made planning this journey for you an absolute joy!
I'm so happy everything went so well and, above all, that you enjoyed...
Read more

Thank you from the bottom of my heart for your beautiful words! It was truly a pleasure putting this itinerary together for you. From our very first conversations, I could tell that you were someone who appreciated not only art and beautiful places, but also good food, wonderful wine, and authentic experiences. I immediately felt we were on the same wavelength, and that made planning this journey for you an absolute joy!
I'm so happy everything went so well and, above all, that you enjoyed every experience with the same genuine enthusiasm and joy you showed from the very beginning.
That's what makes my work so rewarding!
A heartfelt thank you again for trusting me with your Italian adventure! ❤️

Honeymoon Success
Italy | Sep 15 - Oct 2, 2026

Cole
Cole R.
Minneapolis, MN | Reviewed on Oct 27, 2026
We had an amazing experience using kimkim to plan our dream honeymoon. All of the local guides and excursions were amazing! We got to work with Melanie and she curated exactly what we wanted to sites to see and the perfect mix of excursions and relaxation. We would highly recommend! Read more

We had an amazing experience using kimkim to plan our dream honeymoon. All of the local guides and excursions were amazing! We got to work with Melanie and she curated exactly what we wanted to sites to see and the perfect mix of excursions and relaxation. We would highly recommend!

Hotel Reviews
Hotel Santa Chiara
Venice

Lovely beautiful hotel, close to the entrance to Venice so you don’t have to drag out bags around and close to the train station. On the water, with lovely views and a beautiful building! Breakfast was also great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Corte dei Sogni Boutique Hotel & Spa
Florence

Great hotel, close to everything in Florence, including the train station! Staff was lovely

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Navona Colors
Rome

Great location, super friendly staff!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Maison Kalea
Sorrento

Absolutely beautiful hotel! Loved the colors, the patio, and the staff were excellent. Located a little off the beaten path so it was relatively quiet and away from crowds.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Terrazza Core Amalfitano
Amalfi

Amazing rooms, so spacious and with a beautiful ocean view!! Hard to find the entrance and get to the hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Small group boat excursion to Capri from Sorrento
Small group boat excursion to Capri from Sorrento
Italy

One of our favorite excursions! Great boat ride and time to spend on Capri.

Quality of Experience
Guides, Drivers and Staff
Transport
Panoramic trail nicknamed The Path of the Gods + Transfer from Sorrento
Panoramic trail nicknamed The Path of the Gods + Transfer from Sorrento
Italy

Amazing views, great experience! Not much of a hike due to stopping frequently.

Quality of Experience
Guides, Drivers and Staff
Transport
Day Trip to Cinque Terre
Day Trip to Cinque Terre
Florence

So beautiful! Wish we could have spent more time in the towns!

Quality of Experience
Guides, Drivers and Staff
Transport
A day among the most beautiful mountains in the world: the Dolomites
A day among the most beautiful mountains in the world: the Dolomites
Italy

Unfortunately had a cloudy day but Christiano was great and we enjoyed the trip!!

Quality of Experience
Guides, Drivers and Staff
Transport
Colosseo and Roman forums adventure
Colosseo and Roman forums adventure
Rome

We had an amazing tour guide, who shared so much knowledge!! Unfortunately we did not get to see the inside of the colosseum due to it being closed

Quality of Experience
Guides, Drivers and Staff
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

We had our own private tour, and it was amazing! So much knowledge and beautiful art

Quality of Experience
Guides, Drivers and Staff
Transport
Semi private Chianti and San Gimignano tour
Semi private Chianti and San Gimignano tour
Florence

Our tour guide, Andrea, was amazing!! So much fun at the wineries! We enjoyed seeing Michael Angelo square and visiting San giminiano as well!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
The Ruins of Pompeii & Winery on the Vesuvius
The Ruins of Pompeii & Winery on the Vesuvius
Italy

Pompeii was so cool, bummed that we did not get to see Mount Vesuvius but winery was fun!

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pizza Workshop
Pizza Workshop
Sorrento

So fun!!

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Melanie Rapuano
Melanie
Melanie Rapuano
Local specialist in Italy | Replied on Oct 28, 2026
Hi Cole and Quincey,
thank you so much for your lovely review and we are so pleased you had such a fantastic trip!!
We loved chatting with you both during your trip and you kept your spirits high even when you had no water upon arriving in Sorrento due to problems to the pipe works in the whoel of the area following the landslide (definitely something different which I'm sure was not on your bucket list and luckily is a once in a lifetime experience I hope)!! We were also so sorry about the... Read more

Hi Cole and Quincey,
thank you so much for your lovely review and we are so pleased you had such a fantastic trip!!

We loved chatting with you both during your trip and you kept your spirits high even when you had no water upon arriving in Sorrento due to problems to the pipe works in the whoel of the area following the landslide (definitely something different which I'm sure was not on your bucket list and luckily is a once in a lifetime experience I hope)!!

We were also so sorry about the sudden closure of the Colosseum, it was such a sad circumstance, but I guess it is a reason for you to return :)

Thanks again for being such lovely guests and I look forward to planning your next trip to Italy.

Take care and enjoy the festive season :)

Melanie

Italy
Italy | Oct 7 - Oct 21, 2026

James
James S.
Flesherton | Reviewed on Oct 27, 2026
Amazing trip. The plan laid out by kimkim was exceptional. There were a couple of hiccups but a kimkim rep was quick to address. Will use kimkim to plan my next vacation for sure! Read more

Amazing trip. The plan laid out by kimkim was exceptional. There were a couple of hiccups but a kimkim rep was quick to address. Will use kimkim to plan my next vacation for sure!

Hotel Reviews
Hotel Navona Colors
Rome

Perfect location. Very quiet. Staff was outstanding. Very small hotel with good size rooms. Lots to do close by.

Authenticity & Character
Small Hotel with clean rooms and great staff.
Location
Close to Piazza Navona and easy walking distance to many other sites (Pantheon, Trevi Fountain, Spanish Steps).
Staff
Cleanliness & Comfort
Hotel Hermitage
Florence

The location of the hotel is perfect. Very close to Ponte Vecchio and lots of shops. Staff at the hotel is super friendly. Unfortunately, we had a room on the 4th floor directly under the kitchen for the rooftop restaurant. Avoid rooms 413 and 414 at all cost. Awoke one night to the new folks across the hall yelling "QUIET" at the top of their lungs. It was not ideal for rest. It's also where they prepare for breakfast. Quiet window is about 12:30am to 6:30am. Staff stated they were fully booked and could not move us to another room. I never thought I would have to use noise cancelling headphones to sleep in a hotel. Avoid the 4th floor at all cost! There can be a bit of a wait for the elevator as it fits 3-4 people and it's the only way for folks to get to the rooftop restaurant (which is very popular). It's quite busy from around 12pm to 10pm. Stairs are sometimes the only option.

Authenticity & Character
Location
Close to everything!
Staff
Staff are very friendly and helpful.
Cleanliness & Comfort
The hotel is spotless. Very clean and the staff works very hard to keep it that way. Stop putting folks in room 413 or 414! They have to know its a problem spot!
Hotel Touring
Bologna

Great Staff and super clean hotel. Breakfast is awesome! It is located close to many restaurants and sites. Rooms are very good size. Comfortable and quiet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Ai Mori d'Oriente Hotel
Venice

It is located in a quiet part of Venice. Restaurants are very close by. A little more walking to get to the more popular sites (20-25 minutes) but very manageable. Rooms are great size and super comfortable and clean.

Authenticity & Character
You can see the character in the floors and furnishings throughout the hotel.
Location
Quiet area with a nice and quiet bar area next to a canal. 5 minute walk to many restaurants.
Staff
Everyone is fantastic! Helpful and attentive at all times.
Cleanliness & Comfort
Beds are very comfortable and the staff is always making sure everything meets your expectations.
Activity Reviews
City Highlights by Golf Cart
City Highlights by Golf Cart
Rome

We got to cover a lot of ground on this tour. Our guide was very knowledgeable and pointed out many areas that were away from the larger crowds.

Quality of Experience
Guides, Drivers and Staff
Transport
Grand Canal & Hidden Waterways Gondola Ride
Grand Canal & Hidden Waterways Gondola Ride
Venice

It is a 30 minute tour with no guide.

Quality of Experience
It just wasn't for us.
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Vatican & Sistine Chapel Highlights with St. Peter's Basilica
Rome

This is the busiest place I have ever been. So many people in one place. It would be very difficult to navigate without a tour guide.

Quality of Experience
You can't improve the tour. The guides do a great job and it's a great tour. The sheer number of people in one place can make it overwhelming.
Guides, Drivers and Staff
The guides allow you to see as much as possible and provide valuable information regarding what you are looking at in each area.
Private City Walk with Michelangelo's David
Private City Walk with Michelangelo's David
Florence

It was a very informative tour through the streets of Florence on our way to see the David. And the insight provided as we observed all the art and, especially the David, was awesome!

Quality of Experience
Guides, Drivers and Staff
Bolognese Discovery Walk
Bolognese Discovery Walk
Bologna

This is a good tour to get help you see a lot of things you might miss on your own.

Quality of Experience
Guides, Drivers and Staff
Flavors of Modena: Cheese & Balsamic Experience
Flavors of Modena: Cheese & Balsamic Experience
Bologna

If you like parmigiano reggiano and balsamic vinegar, this is the tour for you. Nice quiet drive out to the farm where they make the cheese and a wonderful tasting of different parmigiano. The history of the making of balsamic vinegar is amazing. Great tour and great food tastings.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Pisa, Siena & San Gimignano Day Trip with Lunch & Wine Tasting
Pisa, Siena & San Gimignano Day Trip with Lunch & Wine Tasting
Florence

This is a must trip if you have the time. It's a full day but worth it. The lunch and wine tasting, along with San Gimignano were the highlights of this trip for us.

Quality of Experience
Food
The lunch and wine tasting combo was great.
Guides, Drivers and Staff
Transport
Very clean and comfortable transportation!
Morning Culinary Discovery Walk
Morning Culinary Discovery Walk
Florence

This is a great place to meet the smaller shop owners and enjoy the fine foods of Florence!

Quality of Experience
The market was great.
Guides, Drivers and Staff
Toni was the absolute best guide of our entire trip. Her local knowledge of the people and the places is great.
Traditional Boat Ride to Visit Murano & Burano
Traditional Boat Ride to Visit Murano & Burano
Venice

This was a great experience. Away from the large crowds in Venice and seeing the smaller islands was great.

Quality of Experience
Guides, Drivers and Staff
Transport
Venetian Foodie Walk
Venetian Foodie Walk
Venice

Tried lots of different foods on this tour. It was nice getting to the local shops.

Quality of Experience
Guides, Drivers and Staff
Discovery Walk with St. Mark's Basilica & Doge's Palace Visit
Discovery Walk with St. Mark's Basilica & Doge's Palace Visit
Venice

This was 2 separate tours. We did a discovery walk in the morning (2 hours) and the St. Mark's Basilica & Doge's Palace in the afternoon (2.5 hours)

Quality of Experience
Guides, Drivers and Staff
Both our guides were great!
Local specialist: Erica Gerakos
Erica
Erica Gerakos
Local specialist in Kimkim HQ | Replied on Nov 07, 2026
Thank you so much for such a detailed, thoughtful review! It means a lot that you took the time to share it, stop by stop. I’m really glad the itinerary came together so smoothly and that our team on the ground jumped in whenever you needed them. Your morning food walk in Florence sounds like a highlight, and I loved hearing that the cheese and balsamic tastings in Modena, visiting San Gimignano, and the Venetian lagoons hit the mark too. I also appreciate your honest notes about Hotel... Read more

Thank you so much for such a detailed, thoughtful review! It means a lot that you took the time to share it, stop by stop. I’m really glad the itinerary came together so smoothly and that our team on the ground jumped in whenever you needed them. Your morning food walk in Florence sounds like a highlight, and I loved hearing that the cheese and balsamic tastings in Modena, visiting San Gimignano, and the Venetian lagoons hit the mark too. I also appreciate your honest notes about Hotel Hermitage. That kind of feedback helps us a lot. Thank you again for trusting us with your Italy trip and we hope to welcome you back soon for your next adventure!

Italian honeymoon!
Italy | Oct 11 - Oct 24, 2026

Nicholas
Nicholas B.
Ashburn, VA | Reviewed on Oct 27, 2026
Our trip to Italy was absolutely perfect! A special shout-out to our tour guides: Giovanni in Rome and Martina in Florence. They were extremely knowledgeable and provided excellent tours. Our contacts at kimkim were also extremely helpful in planning. Anita provided us with some great experiences and made the trip as smooth as could be. And Nadia, our point of contact during our travels, was very responsive and accommodating to any questions or additional requests we had. I'd recommend kimkim... Read more

Our trip to Italy was absolutely perfect! A special shout-out to our tour guides: Giovanni in Rome and Martina in Florence. They were extremely knowledgeable and provided excellent tours. Our contacts at kimkim were also extremely helpful in planning. Anita provided us with some great experiences and made the trip as smooth as could be. And Nadia, our point of contact during our travels, was very responsive and accommodating to any questions or additional requests we had. I'd recommend kimkim to anyone looking to plan a long trip. Kimkim made it a thousand times easier!

Hotel Reviews
Hotel Monte Cenci
Rome

Great hospitality and great location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Horto Convento Florence
Firenze

Quiet and comfortable. And Ginger the Convent cat is adorable.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Relais Santa Chiara Hotel - Tuscany Charme
San Gimignano

Great location and the view is incredible.

Authenticity & Character
Location
Staff
Claudia took excellent care of us each morning at breakfast, providing gluten free options.
Cleanliness & Comfort
Palace Catania | UNA Esperienze
Catania

Beautiful hotel and good location

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Palazzo Ventimiglia
Palermo

Beautiful palazzo and comfortable. Only drawback was that it was a bit noisy outside at night.

Authenticity & Character
Location
Too noisy to sleep. Only complaint.
Staff
Cleanliness & Comfort
Activity Reviews
Discover the Vatican: From the Museums to the Sistine Chapel
Discover the Vatican: From the Museums to the Sistine Chapel
Italy

We had a great guide!

Quality of Experience
Guides, Drivers and Staff
Transport
Get Inside the Colosseum with Arena Access
Get Inside the Colosseum with Arena Access
Italy

Giovanni was a lot of fun and gave us a great experience. Worth every penny to avoid the crowds and lines too. We were confused about where to meet up, but they called us and waited for us.

Quality of Experience
Guides, Drivers and Staff
Transport
Florence on Foot: Michelangelo’s David & Duomo
Florence on Foot: Michelangelo’s David & Duomo
Italy

Great tour! Didn't realize we weren't going inside the duomo though. But overall a lovely experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Explore Mt Etna:  Volcano Hike & Lava Cave
Explore Mt Etna: Volcano Hike & Lava Cave
Catania
Quality of Experience
Guides, Drivers and Staff
Transport
A Scenic Horseback Ride in Tuscany
A Scenic Horseback Ride in Tuscany
Italy

Amazing experience! Calming, and a beautiful way to meet the locals and see the countryside.

Quality of Experience
Guides, Drivers and Staff
Transport
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy
Quality of Experience
Guides, Drivers and Staff
Transport
Dining & Wine Tasting in the Vineyard Rows
Dining & Wine Tasting in the Vineyard Rows
Italy

Great wine and delicious food. Accommodating to gluten free as well.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Anita Matijasevic
Anita
Anita Matijasevic
Local specialist in Madrid & Florence | Replied on Oct 27, 2026

Hi Nicholas,
Thank you so much for your review! I'm happy to hear you had a wonderful honeymoon trip in Italy. It was a pleasure helping you plan this special trip, and I'm glad everything came together so smoothly. I'll be sure to share your kind words with Giovanni, Martina, and the rest of the team!
Wishing you both many more amazing adventures together, and if in future, you will be planning another trip to Italy, Spain, Portugal, Morocco, Greece, or Malta, I’d be glad to help! 🧡
Warm regards!
Anita

Highlights of Italy Package
Italy | Oct 13 - Oct 24, 2026

Anthony
Anthony R.
Ashburn, VA | Reviewed on Oct 27, 2026

All the guides were wonderful and so knowledgeable about the topics they covered. Maria Paola was amazing. The Private tour of the Capri midland off positano was my most memorable event. I would recommend KimKim to anyone looking to book a trip. The app and Andrea (my contact) were so seamless and always there when I needed them just a text away!

Local specialist: Andrea Gambino
Andrea
Andrea Gambino
Local specialist in Turin, Italy | Replied on Oct 27, 2026

Grazie Anthony for your beautiful feedback. Wish you several other great trips!

Overall it was a good experience. The trip w...
Italy | Oct 7 - Oct 22, 2026

Jane
Jane L.
Portland, OR | Reviewed on Oct 26, 2026
Overall it was a good experience. The trip went smoothly except for a wine tasting excursion when I was given an 8am start time and the real time was 9:30. The guide said there was never an 8 am start so not sure where that came from. The hotel in Sorrento, Maison Kalea, was fine but what stood out was that the person who hosted the breakfast was very unfriendly to us. I tried multiple times to smile and say good morning to her and she always replied with a scowl. However if an Italian... Read more

Overall it was a good experience. The trip went smoothly except for a wine tasting excursion when I was given an 8am start time and the real time was 9:30. The guide said there was never an 8 am start so not sure where that came from. The hotel in Sorrento, Maison Kalea, was fine but what stood out was that the person who hosted the breakfast was very unfriendly to us. I tried multiple times to smile and say good morning to her and she always replied with a scowl. However if an Italian family was there she was all smiles and played with their child and was a completely different person. I have to assume she does not like foreigners. It was very uncomfortable.
I was disappointed with the planning regarding the flight to Sicily. We told Giorgia that we did not need lodgings for Sicily but needed transportation. I assumed she would book a flight from Rome. However when I checked the itinerary later she had not and when I questioned her about this she said it was my fault for not making this clear to her. I am not sure how she thought we were going to get to sicily from Rome.
Other than these things I felt the trip was very good and the lodgings were about what I expected for what we wanted to pay. The tour guide in Rome, Daniele was excellent.

Hotel Review
Maison Kalea
Sorrento

The hotel was cute and had a boutique feel. It could be a little loud at times from the street but not late into the night. The balcony was nice and I enjoyed spending time outside and on the outside plaza. The food was very good. However, the cook who served the meals was very unfriendly to us (Americans) but was all smiles and friendly to the Italians. I said buongiorno every morning and tried to smile at her to let her know I was friendly but never got a smile in return. I thought she was just quiet until I saw how she was with the Italian guests. It was located out of the busy downtown area but only a short walk away.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Florence on Foot: Michelangelo’s David & Duomo
Florence on Foot: Michelangelo’s David & Duomo
Italy

This tour was great and entirely due to Daniele who lead the tour and was a wealth of information about Florence and the history of the art and the city.

Quality of Experience
Guides, Drivers and Staff
Daniele was great
Half-Day Chianti Wine Experience
Half-Day Chianti Wine Experience
Florence

I really enjoyed talking to Raffaella on the car ride over and the two tours were very nice and the sampling and food were great

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Explore Pompeii with an Archaeologist
Explore Pompeii with an Archaeologist
Italy

The tour guide was very good. I wish we had a longer time with her.

Quality of Experience
Guides, Drivers and Staff
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Sailing the Amalfi Coast: From Sorrento to Amalfi & Positano
Italy

The boat ride was very well run and gave amazing vies of the coastline.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Nov 04, 2026

Hi Jane,
Thank you for sharing your feedback! I'm glad to hear that overall you enjoyed your trip and had some wonderful experiences along the way. I'm sorry for the confusion with the wine tasting time and the miscommunication regarding your flight to Sicily.. I truly appreciate your comments and wish you all the best!🥰🥰
Warmly,
Giorgia

9 days in Italy
Italy | Oct 11 - Oct 19, 2026

B
Bert B.
Boston, MA, USA | Reviewed on Oct 26, 2026
We appreciated Kimkim's hotel choices- always in great locations. We especially liked staying in Monterosso at Hotel Marina, where the staff was amazingly friendly and helpful. The 2 Liv tours were excellent ( Florence city tour and accademia) and Venice ( basilica and Doge's palace)- Read more

We appreciated Kimkim's hotel choices- always in great locations. We especially liked staying in Monterosso at Hotel Marina, where the staff was amazingly friendly and helpful. The 2 Liv tours were excellent ( Florence city tour and accademia) and Venice ( basilica and Doge's palace)-

Hotel Reviews
Hotel Gran Duca di York
Milan

Good location- we could walk to all the major tourist sites.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Marina
Monterosso al Mare

Low key, very friendly staff, great location

Authenticity & Character
Location
walk to train, walk to hiking paths
Staff
front desk staff, especially the guy who also works at Da Eraldo, who even let us use the shower many flights of stairs up in the Lemon Garden after we had hiked but already checked out.
Cleanliness & Comfort
Hotel Il Guelfo Bianco
Florence

Location close to train station and all major sites

Authenticity & Character
Location
nice, old fashioned feel in character with Florence
Staff
Cleanliness & Comfort
Ca' Pozzo Inn
Venice

Although the location was pretty good ( a bit hard to find, as many hotels in Venice are), I didn't like the modern, sparse feel. The hotel is at the end of a narrow alley and was gated at night, which made me feel a bit claustophobic ( but my husband was fine with all of that) Staff was great, including the wonderful woman who helped with breakfast and the front desk. We had to leave early the last day and staff out-did themselves packing us a breakfast to go.

Authenticity & Character
this is a matter of taste- too modern for me, but clean
Location
walkable to train and other sites
Staff
Cleanliness & Comfort
Activity Reviews
Florence on Foot: Michelangelo’s David & Duomo
Florence on Foot: Michelangelo’s David & Duomo
Italy

excellent guide from Liv Tours. Even though we didn't sign up for the tour of the Brunelleschi dome, I wish we had in advance. There was a good amount of time at the Accademia Gallery

Quality of Experience
Guides, Drivers and Staff
The Liv tour guide was friendly and had lots of good info
Discover Venice: From St. Mark's Basilica to the Doge’s Palace with Terrace Access
Discover Venice: From St. Mark's Basilica to the Doge’s Palace with Terrace Access
Italy

Our Liv tours guide was very knowledgeable. I wish there was more time at the Palace than at the Basilica- we skipped a lot and the Basilica was not as interesting

Quality of Experience
Guides, Drivers and Staff
Italy -Important Trip Information: Please Review Before Departure
Italy -Important Trip Information: Please Review Before Departure
Italy

the most helpful information was on tipping

Quality of Experience
Guides, Drivers and Staff
Transport
Discover the City by Gondola
Discover the City by Gondola
Venice

We would have been fine in a shared gondola to save the money and the gondolier was not particularly interested or interactive. It was too hard to hear what little information he offered.

Quality of Experience
Guides, Drivers and Staff
Local specialist: Giorgia Torre
Giorgia
Giorgia Torre
Local specialist in Madrid & Apulia | Replied on Nov 02, 2026

Hi Bert,
Thank you for your kind review!😍 I'm so glad you enjoyed the hotels and tours, especially your stay in Monterosso. It was a pleasure helping you plan your trip to Italy, and I hope we will have the chance to plan your next adventure in the future.🥰
Warmly,
Giorgia

Great Trip
Italy | Oct 14 - Oct 23, 2026

Laura
Laura P.
Boston, MA | Reviewed on Oct 24, 2026
All our drivers were excellent. Alberto and Pepe stood out from the rest. Our guide at Pompei, JonLuca, was excellent, as was our guide at the Coliseum and Forum. I can’t remember her name.
Gatto Bianca in Capri was my favorite hotel. Did the chair lift in Anacapri, and the Blue Grotto in Capri. Tons of fun.
Read more

All our drivers were excellent. Alberto and Pepe stood out from the rest. Our guide at Pompei, JonLuca, was excellent, as was our guide at the Coliseum and Forum. I can’t remember her name.
Gatto Bianca in Capri was my favorite hotel. Did the chair lift in Anacapri, and the Blue Grotto in Capri. Tons of fun.

Hotel Review
Hotel Gatto Bianco
Capri

Tucked away a bit from the cobblestones. Was within walking distance to shops and restaurants. Unique and charming setting, friendly and helpful staff. I would definitely stay there again.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Caterina Belvedere

The people we interacted with were just fine....
Italy | Oct 8 - Oct 20, 2026

D
Don T.
Seattle, WA | Reviewed on Oct 24, 2026
The people we interacted with were just fine. Since there were only two of us I thought that it would have been better if we were transported in smaller vehicles. The big vans were a bit of an overdo. I should mention that Stefano who drove us to San Marino was especially good. Read more

The people we interacted with were just fine. Since there were only two of us I thought that it would have been better if we were transported in smaller vehicles. The big vans were a bit of an overdo. I should mention that Stefano who drove us to San Marino was especially good.

Hotel Reviews
Hotel Porta San Mamolo
Bologna

The room was small and no view. Also somewhat noisy. Did not compare to the other hotels on the itinerary.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel Florence
Bellagio

Great room with a very nice veranda overlooking the waterfront.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel la Colonnina
Monterosso

Staff was great and the room was fine. No view.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Cinque Terre Train Card
Cinque Terre Train Card
Italy
Quality of Experience
Transport
Cinque Terre Sunset Boat Tour
Cinque Terre Sunset Boat Tour
Italy

Loved this tour. Weather was spectacular and the guide was good. Stop for swimming was a real bonus.

Quality of Experience
Guides, Drivers and Staff
Transport
Private Transfer from Orvieto train station to your hotel
Private Transfer from Orvieto train station to your hotel
Orvieto
Quality of Experience
Guides, Drivers and Staff
Transport
Alps Excursion: Bernina Train Tour from Lecco/Varenna/Bellagio
Alps Excursion: Bernina Train Tour from Lecco/Varenna/Bellagio
Italy
Quality of Experience
Guides, Drivers and Staff
Good information and was flexible when weather was not good. Also St. Moritz is not to my taste.
Transport
Local specialist: Leslie Tranchina
Leslie
Leslie Tranchina
Local specialist in Bologna | Replied on Nov 10, 2026
Dear Don, Thank you very much for taking the time to share such detailed feedback with us. We truly appreciate all the comments and observations you provided; they are extremely useful to us. I’m very glad to hear that you had such positive experiences with our guides and drivers, and I’ll be especially happy to pass along your kind words about Stefano. I’m also pleased that you enjoyed experiences such as the Cinque Terre sunset boat tour and that the team was able to remain flexible when... Read more

Dear Don,

Thank you very much for taking the time to share such detailed feedback with us. We truly appreciate all the comments and observations you provided; they are extremely useful to us.

I’m very glad to hear that you had such positive experiences with our guides and drivers, and I’ll be especially happy to pass along your kind words about Stefano. I’m also pleased that you enjoyed experiences such as the Cinque Terre sunset boat tour and that the team was able to remain flexible when weather conditions required it.

At the same time, your comments regarding the size of the vehicles, as well as your experience at Hotel Porta San Mamolo and the other accommodations, are very valuable. This kind of specific feedback helps us better understand what works well and where we can improve our choices for future travelers.

Thank you again for being so thoughtful and thorough. It was a pleasure organizing the trip for you and Carol, and we’re very grateful for all the input you’ve given us.

Warm regards,
Leslie

The service was exceptional with special atte...
Italy | Sep 27 - Oct 12, 2026

Phyllis
Phyllis A.
Los Angeles, CA | Reviewed on Oct 24, 2026
The service was exceptional with special attention to my needs and of my group. Chiara was so great and Alesandra our driver to Santa Caterina was wonderful!
The tours were so informative and helpful.
Martina met us at train station was very helpful and kind.
It was a pleasure to meet all of the drivers and tour guides!
Read more

The service was exceptional with special attention to my needs and of my group. Chiara was so great and Alesandra our driver to Santa Caterina was wonderful!
The tours were so informative and helpful.
Martina met us at train station was very helpful and kind.
It was a pleasure to meet all of the drivers and tour guides!

Hotel Reviews
Hotel Principe di Villafranca
Palermo
Authenticity & Character
Unique and very charming
Location
Room was very comfortable and clean
Staff
Always willing to assist me as I needed cane to get around.
Cleanliness & Comfort
Always good service
Hotel Capri Sorrento - Adults Only
Sorrento
Authenticity & Character
Excellent rooms and facilities
Location
Close to city center
Staff
All the staff were very helpful
Cleanliness & Comfort
Rooms were luxurious and breakfast was superb
Orazio Palace Hotel
Rome

All of the accommodations were very nice

Authenticity & Character
Luxurious again beautiful rooms
Location
Close to city center and attractions
Staff
Always helpful
Cleanliness & Comfort
Grand Hotel Cavour
Florence
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Hotel San Michele
Cortona

Beautiful quaint location my favorite of all!

Authenticity & Character
Old world charm felt like I was staying in an villa
Location
City center was steps away and location was so beautiful
Staff
The girls at front desk were so helpful especially with help our car
Cleanliness & Comfort
Activity Reviews
Private cooking class at Podere il Casale in Pienza (self-drive)
Private cooking class at Podere il Casale in Pienza (self-drive)
Italy

Our host made us feel like we were home

Quality of Experience
Food
Everything was delicious!
Guides, Drivers and Staff
Transport
Cinque terre from Florence  (SEMI-PRIVATE)
Cinque terre from Florence (SEMI-PRIVATE)
Italy

Would have liked to be able to spend more time at this location. Felt a bit rushed

Quality of Experience
Guides, Drivers and Staff
Transport
For me the amount of buses and trains was difficult
 Private Colosseum, Forum Tour & Palatine hill
Private Colosseum, Forum Tour & Palatine hill
Rome

Amazing and beautiful

Quality of Experience
Guides, Drivers and Staff
Transport
Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica
Private tour of the Vatican Museums, Sistine chapel and Saint Peter's Basilica
Rome

Overwhelmed by the beauty

Quality of Experience
Guides, Drivers and Staff
Transport
Private Golf Cart Tour of Rome by Night with Drinks
Private Golf Cart Tour of Rome by Night with Drinks
Rome
Quality of Experience
Guides, Drivers and Staff
Transport
Visit of The Amalfi coast  Villages Full Day
Visit of The Amalfi coast Villages Full Day
Italy

Beautiful breathtaking views

Quality of Experience
Guides, Drivers and Staff
Our driver was excellent
Transport
Full Day Guided Tour of Palermo - Visit Monreale
Full Day Guided Tour of Palermo - Visit Monreale
Italy

Monreale was gorgeous wished to have an extra day in Palermo

Quality of Experience
Guides, Drivers and Staff
Transport
Florence and Accademia City Tour
Florence and Accademia City Tour
Italy

Loved Alesandra are guide she was very knowledgeable

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Caterina Belvedere

Why travelers love kimkim

Custom trips for independent travelers who are too busy to plan
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You can always reach your local specialist with a quick message or call in case you hit a snag during your trip, or simply want some great local recommendations.