Kimkim Trip Reviews for Japan

4.7
Based on 803 ratings
Read 803 verified reviews by travelers who booked their trip to Japan on kimkim. You can also read reviews about kimkim on 3rd party sites including Google, TrustPilot and Yelp.

Disappointing
Japan | Sep 26 - Oct 10, 2026

E
Edythe V.
Newark, NJ | Reviewed on Oct 12, 2026

Our guides were very good, knowledgeable and engaging.
The person who booked our accommodations
Did not deliver what was promised,. The final agreed to itinerary reserved specific hotel accommodations. At two if the hotels our accommodations were substandard and we paid for the better ones. Our agent , Elizabeth, was a huge disappointment in several important ways. As a result ,
I will never use your company again. I will definitely give you a poor review on trip advisor

Local specialist: Elizabeth Ei Ma

Great Guides - itinerary accuracy lacking
Japan | Sep 29 - Oct 10, 2026

Janet
Janet D.
Phoenix, AZ | Reviewed on Oct 12, 2026
Our initial planning of out trip to Japan was very easy & exciting. Eleanor quickly responded to our questions and understood the type of experience we were looking for. Once we booked the trip and reviewed the itinerary, we found several errors and contradictory information. When this was pointed out, Eleanor quickly acknowledged the mistakes and fixed them. The planning of having to get ourselves to the Kimono experience/tea ceremony first thing on the first morning after arriving was... Read more

Our initial planning of out trip to Japan was very easy & exciting. Eleanor quickly responded to our questions and understood the type of experience we were looking for. Once we booked the trip and reviewed the itinerary, we found several errors and contradictory information. When this was pointed out, Eleanor quickly acknowledged the mistakes and fixed them. The planning of having to get ourselves to the Kimono experience/tea ceremony first thing on the first morning after arriving was stressful, as we had to navigate the subway system during rush hour while we were jet lagged and in a hurry. After that our guides made everything easy and interesting. We enjoyed 5 days of hiking on the Kumano Kodo Trail, also arranged by Kimkim. The luggage transfer was flawless. Our first night accommodation on the hike was by far the best. The host family was warm & inviting. The guest house was excellent. The 2nd night in Chitkatsuru was well below acceptable. After that 3 night of futon on the floor. Would have been nice to have had the option of western style bedding the last night at the resort in Katsura. All-in-all a very good tour.

Hotel Reviews
Karaksa hotel grande Shin-Osaka Tower
Osaka

Easy check in/out. Get location to Shin Osaka train station. Clean & safe. Very friendly staff. Good breakfast.

Authenticity & Character
Location
Close to main transit station and good restaurants.
Staff
Cleanliness & Comfort
Minshuku Takahara Kameya
Tanabe

Host family extremely warm & friendly. Guesthouse very comfortable & private. Amazing view from dining area. Amazing authentic food. Fantastic experience.

Authenticity & Character
Location
Close to Kumano Kodo trail. Great view.
Staff
Cleanliness & Comfort
Kodo-no-Miyako
Tanabe

Approached guesthouse walking through a junk yard. Bare bones inside. No decoration. Had to walk through several rooms and entry to get from bedroom to shower. Several rooms with many boxes stacked against the walls. Food brought in from somewhere and was not very good. Staff not readily available or friendly. Was clean, safe & had comfortable bed.

Authenticity & Character
No character. Sterile. Uninviting.
Location
Opposite direction from town and connecting to the bus the next morning:
Staff
Didn’t seem at all interested in interacting with the guests.
Cleanliness & Comfort
Was clean. Beds were comfortable. Layout of lodging was strange and other rooms were not inviting. Approaching the lodge felt like walking through a junkyard.
Minshuku Yunosato
Tanabe

Clean, comfortable. Private indoor & outdoor onsen. Very friendly and attentive staff. Great food. Authentic experience.

Authenticity & Character
O send. Japanese sleeping. Great food.
Location
On River. Bus stop right outside.
Staff
So friendly and attentive.
Cleanliness & Comfort
Koguchi Shizen-no-Ie
Shingu

Fun atmosphere. Japanese sleeping on floor with bean pillows. Large guesthouse, so a bit impersonal. Good food.

Authenticity & Character
Great greeting upon arrival. Fun bar area.
Location
Right on the trail.
Staff
Friendly staff. 24 hours reception.
Cleanliness & Comfort
Clean. Futon & bean pillows.
Hotel Urashima
Katsuura

Little bit of a walk from bus/train station to ferry. Has both Japanese & Western bedding. Good buffet.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Didn’t use onsens because of strong smell.
Local specialist: Eleanor Chen
Eleanor
Eleanor Chen
Local specialist in Japan and China | Replied on Oct 23, 2026
Hi Janet, Thank you so much for sharing your experience😊! It was a pleasure helping you and your group plan this Japan adventure, and I'm so glad the Kumano Kodo hike turned out to be such a memorable part of your trip. I'm sorry for the confusion in the itinerary and the stressful start to your first morning🙏. You had a lot to look forward to, and I wish that first experience had felt a little smoother for you. Thank you again for your trust and for taking the time to share such... Read more

Hi Janet,

Thank you so much for sharing your experience😊! It was a pleasure helping you and your group plan this Japan adventure, and I'm so glad the Kumano Kodo hike turned out to be such a memorable part of your trip.

I'm sorry for the confusion in the itinerary and the stressful start to your first morning🙏. You had a lot to look forward to, and I wish that first experience had felt a little smoother for you.

Thank you again for your trust and for taking the time to share such detailed feedback🤝. I'm really glad there were so many highlights along the way, and I hope you came home with some wonderful memories of Japan!

Sincerely,
Eleanor

Culture and heritage trip to Japan with sandy
Japan | Sep 19 - Oct 4, 2026

N
Nalini G.
Italy | Reviewed on Oct 10, 2026
I would like very much to thank sandy for a wonderful time in Japan. Her suggestions met up with what I wanted to see and suggested even some unknown to us. She was accessible and gave good restaurant suggestions. She is knowledgable is a great advisor on Japan thank you sandy for all your help. As for the guides, they were all very good and knowledgable. We enjoyed immensely the architecture tour in Tokyo and our guide was over enthusiastic it was great. The other tours in Kyoto were... Read more

I would like very much to thank sandy for a wonderful time in Japan. Her suggestions met up with what I wanted to see and suggested even some unknown to us. She was accessible and gave good restaurant suggestions. She is knowledgable is a great advisor on Japan thank you sandy for all your help.

As for the guides, they were all very good and knowledgable. We enjoyed immensely the architecture tour in Tokyo and our guide was over enthusiastic it was great. The other tours in Kyoto were equally enjoyable.

Hotel Review
Kadensho, Arashiyama Onsen, Kyoto - Kyoritsu Resort

The onsen had many options, private and separated. It was lovely to sit outside which was beautifully decorated

Authenticity & Character
Staff
Cleanliness & Comfort
Local specialist: Sandy Ren
Sandy
Sandy Ren
Local specialist in Japan | Replied on Oct 11, 2026
Hi Nalini, Thank you so much for your kind words! It was truly a pleasure helping you plan your trip to Japan, and I’m so happy to hear that you enjoyed the experience. I’m especially glad that my suggestions helped you discover some new places, and that you enjoyed the tours in Tokyo and Kyoto. I’ll be sure to share your lovely feedback with our guides as well. They’ll be delighted to know how much you enjoyed their tours! Thank you again for trusting me with your trip. I hope you’ll have... Read more

Hi Nalini,

Thank you so much for your kind words! It was truly a pleasure helping you plan your trip to Japan, and I’m so happy to hear that you enjoyed the experience. I’m especially glad that my suggestions helped you discover some new places, and that you enjoyed the tours in Tokyo and Kyoto.

I’ll be sure to share your lovely feedback with our guides as well. They’ll be delighted to know how much you enjoyed their tours!

Thank you again for trusting me with your trip. I hope you’ll have many wonderful memories of Japan, and I’d love to help you plan another adventure in Asia in the future!

Warm regards,
Sandy

Fall 2026 Japan Review
Japan | Oct 2 - Oct 8, 2026

Michaella
Michaella S.
Rockville, MD, USA | Reviewed on Oct 09, 2026
Judy and her team did an amazing job! Our hotels were ideally located near train stations and the fish markets. During the Hakone portion of our trip we got a full view of Mt. Fuji and ate the famous Owakudani black eggs! The onsen experience at the Tokinoyu Setsugetsuka Hotel was relaxing! We were also able to eat traditional Japanese dinner and breakfast!
In Kyoto, my brother and I enjoyed the Fushimi Inari walk in the morning, we decided to walk up to the peak that evening! It was...
Read more

Judy and her team did an amazing job! Our hotels were ideally located near train stations and the fish markets. During the Hakone portion of our trip we got a full view of Mt. Fuji and ate the famous Owakudani black eggs! The onsen experience at the Tokinoyu Setsugetsuka Hotel was relaxing! We were also able to eat traditional Japanese dinner and breakfast!
In Kyoto, my brother and I enjoyed the Fushimi Inari walk in the morning, we decided to walk up to the peak that evening! It was worth seeing the site during the morning and the evening. I also appreciate the recommendation to visit the Kyoto Nintendo Store.

Overall, it was a memorable experience!

Hotel Reviews
Hotel Keihan Tsukiji Ginza Grande
Tokyo

Good hotel. Close to metro train station and the local fish market. The breakfast buffet had a good variety of food and drinks.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Tokinoyu Setsugetsuka
Hakone-machi

My brother and I ate authentic Japanese dinner and breakfast. We appreciate the option to dress in a traditional yukata. The onsens were relaxing. I also enjoyed the private open air bath located in our hotel balcony. The hotel also offered free snack bar, complimentary ramen, popsicle and yogurt drink. I bought some Hakone souvenirs from the hotel gift shop.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
The Royal Park Hotel Kyoto Sanjo
Kyoto

Great breakfast buffet! Hotel is walking distance from Gion District and Pontoco Alley.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Half Day Bamboo Grove and Monkey Park Tour
Half Day Bamboo Grove and Monkey Park Tour
Kyoto

The monkey trail offered pit stops for us to pause and learn more about them before feeding them. To avoid overfeeding the monkeys, each group is limited to feeding the monkeys a pack of apples or peanuts. The Bamboo forest is beautiful and well maintained.

Quality of Experience
Guides, Drivers and Staff
Our guide was informative and patient. She ensured I didn't feel worn out during the hike up the monkey mountain trail. I also enjoyed a nice lunch and bought souvenirs at Main Street.
Transport
Smooth ride. Complimentary water bottles.
Full Day Mt. Fuji and Lake Ashi Tour
Full Day Mt. Fuji and Lake Ashi Tour
Hakone

The weather was clear enough for us to see Mt Fuji! We learned the floating Tori Gate at Lake Ashi is meant to provide good luck for couples. Our guide also said Hakone used to be a crucial checkpoint between Tokyo and Kyoto.

Quality of Experience
Guides, Drivers and Staff
Our guide made a pit stop at owakudani and let us eat the famous black eggs!
Transport
Fushimi Inari Taisha and  Kinkakuji Temple
Fushimi Inari Taisha and Kinkakuji Temple
Kyoto

Our guide gave good background info about both sites. After our hike up Fushimi Inari we ate delicious green tea ice cream infused with gold specs. I learned the original golden pavilion was burned down and had to be rebuilt! At Kinkaju Temple, we stopped by a station where you pick up a rock. The effort it takes to pick up the rock provides estimated time for your wish to come true. We also saw a rock island shaped as a turtle that symbolizes longevity and a waterfall where if a koifish jumps above a waterfall it becomes a dragon; similar to how Magikarp eventually evolves into a Gyarados!

Quality of Experience
Guides, Drivers and Staff
Our guide was informative and patient. She showed us highlights of each station.
Transport
Smooth ride.
Local specialist: Judy Zhang
Judy
Judy Zhang
Local specialist in Seoul and Japan | Replied on Oct 10, 2026
Hi Michaella, Thank you so much for your wonderful review! ❤️ I’m so happy to hear that you and your brother had such a memorable time in Japan! I’m glad you got to enjoy the beautiful views of Mt. Fuji, try the famous black eggs at Owakudani, and relax with the onsen experience in Hakone. It’s lovely to hear that you also enjoyed exploring Fushimi Inari both in the morning and evening—what a special way to experience Kyoto! 😊 It was truly a pleasure helping you plan this trip, and I... Read more

Hi Michaella,

Thank you so much for your wonderful review! ❤️ I’m so happy to hear that you and your brother had such a memorable time in Japan!

I’m glad you got to enjoy the beautiful views of Mt. Fuji, try the famous black eggs at Owakudani, and relax with the onsen experience in Hakone. It’s lovely to hear that you also enjoyed exploring Fushimi Inari both in the morning and evening—what a special way to experience Kyoto! 😊

It was truly a pleasure helping you plan this trip, and I really appreciate your kind words about me and my team. I hope you’ll have the chance to visit Japan again someday. We’d be delighted to help you plan another adventure!

Warmest wishes,
Judy 💕

First Trip to Japan
Japan | Sep 27 - Oct 7, 2026

Michael
Michael S.
Denver, CO | Reviewed on Oct 09, 2026
This was our first trip to Japan, in preparation for a major visit all around the country next year. We selected KimKim after reviewing several companies for the "golden route" that we wanted to see first....Tokyo, Hakone, Kyoto and Osaka, with day trips to Nara, Fuji, Kobe, etc. Winnie was very responsive and that along with the reasonable cost for the 11 day trip caused us to go with KimKim. Overall the trip was great, we were 4 star hotels and most met our preferences quite well. Day... Read more

This was our first trip to Japan, in preparation for a major visit all around the country next year. We selected KimKim after reviewing several companies for the "golden route" that we wanted to see first....Tokyo, Hakone, Kyoto and Osaka, with day trips to Nara, Fuji, Kobe, etc. Winnie was very responsive and that along with the reasonable cost for the 11 day trip caused us to go with KimKim. Overall the trip was great, we were 4 star hotels and most met our preferences quite well. Day trips were solid and enjoyable...guides who picked us at the hotel made the day trips easy....though I would suggest on the meeting locations for day trips where we had to go somewhere to meet our guide that they send photos of the locations we need to start from, ie Train station or things like the JR line info office. KimKim did provide great photos of the meeting locations which were very helpful, but where to go to get there were a bit of a challenge, We verified the day before we had to meet a tour how to get their from our hotel location and it worked for us...a few other people made mistakes that could have been avoided if beginning train location photos were provided like the ending locations were. But our taking some time the day before to see what trains etc we needed to go to solved the issue for us. A high spot for us was our guide YUKI...she did our tour in Koyto Bamboo Forest and was simply amazing....she even followed up the next day to be sure we knew how to go to our day trip with another guide! All the guides sent photos of our day with them, both for KimKim and us as clients which made the picture taking of us as a couple at each site easy. Overall a great experience with KimKim.

Hotel Reviews
Hakone Yumoto Onsen Tsuki no Yado Sara
Hakone

Great dinner in our room at the hotel! It was amazing and since we don't drink alcohol they gave us a great juice alternative. The location was good and room comfortable...

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mitsui Garden Hotel Kyoto Station
Kyoto

Great Kyoto location very close to the main train and subway station...very nice staff. Helpful and efficient. Room was a good size and well stocked. And their English skills made communicating easy, whiteout our translation app!

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Osaka Excel Hotel Tokyu
Osaka

Room was poorly laid out and the smallest of all our cities we went to, including Tokyo and Kyoto, and Osaka is not that expensive. They had a very sharp light fixture right over my head on one side of the bed, almost seriously hurt myself, and I spoke to the manager....which by the way was about the only staff member who spoke English....since no hotel has good instructions for running the HVAC, they are all in Japanese, I had to use my translation app to try and get the right room temp...and when I asked the front desk to help...two people even with the translator took 10 minutes to understand that I needed them to fix the temp. The location is ok...very high-end part of town....and not really very many restaurants for dinner. The hotel restaurant was very expensive and only had about 5 main courses to choose from. So we had to walk a bit to find some decent places to eat.

Location
Staff
Cleanliness & Comfort
Activity Reviews
Kyoto Arashiyama Bamboo forest & Hidden Garden Half-Day Walking Tour with Michelin Lunch
Kyoto Arashiyama Bamboo forest & Hidden Garden Half-Day Walking Tour with Michelin Lunch
Kyoto

YUKI as a guide was amazing....explained everything....and the highlight for us was some "Quite time" in a small temple garden, beautiful and wonderful. The special temple lunch was fine....not as "private" as I expected, since they had several rooms for about 20 people each, but the food was fun and the overall meal and removal from the major crowds were nice. The tour and YUKI made what could have been a crowded tourist day very enjoyable.

Quality of Experience
Food
Guides, Drivers and Staff
YUKI did great tour and follow up
Transport
Tokyo City Tour: Imperial Palace East Gardens, Senso-ji Tour & Meiji Shrine
Tokyo City Tour: Imperial Palace East Gardens, Senso-ji Tour & Meiji Shrine
Tokyo

Enjoyed the day and the guide was knowledgeable...about what I expected from an overview of Tokyo highlights. He had prepaid subway cards for us which we gave back at the end of the day....so we never had to stop and wait for him to purchase tickets we all just went right trough the gates. And we enjoyed having a private tour!

Quality of Experience
Guides, Drivers and Staff
Transport
1-Day Mt. Fuji & Hakone Tour [Return by Bus] With Lunch (From Tokyo Sta. Area, Tour Ends at Odawara Sta.)
1-Day Mt. Fuji & Hakone Tour [Return by Bus] With Lunch (From Tokyo Sta. Area, Tour Ends at Odawara Sta.)
Tokyo

Guide was great...group was good size with 10 people...weather was marginal, since we were having a typhoon, but that is NOT the guides fault and the weather opened up for about 2 minutes so we could see Mt. Fuji....then we saw it from the train the next day in Blue sky!

Quality of Experience
You can't control the weather
Food
Guides, Drivers and Staff
Transport
Make Your Own Bonsai with a Professional Bonsai Artist in Tokyo
Make Your Own Bonsai with a Professional Bonsai Artist in Tokyo
Tokyo

This was fun for us becasue we have a particular interest in Bonsai...and we got to meet Master Kunio Kobayashi himself! He signed a book for us and we got to see his famous prize winning tree and watch him do some pruning on a new tree he was working on....

Quality of Experience
Guides, Drivers and Staff
Transport
Did it on our own from the National Museum in a taxi...so it was easy to get to, but a bit expensive to use a taxi...
World Heritage Himeji Castle & Kobe Tour
World Heritage Himeji Castle & Kobe Tour
Osaka

The castle is amazing!!! And we were their for the fist "fire" in its history! A child accidently hit the fire alarm when we were in the very top of the wood castle! So it cleared out fast and gave us a fright for a few minutes until they figured out what happened...then we got a few fun photos of the fire brigade! And it was very quiet for a while....since everyone else was evacuated...but the castle in amazing.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Kyoto

Really enjoyed the Torii Gates at the Shinto shrine and the hike up through thousands of gates....even though we only went up half way....and our guide was careful to be sure we were safe on a slightly rainy day....private tour met our expectations in a crowd.

Quality of Experience
Guides, Drivers and Staff
Transport
Nara Half Day Trip Walking Tour
Nara Half Day Trip Walking Tour
Japan

You have to like deer...they have 3000 that wander the city....but seeing the area was interesting...though the oldest pagoda in Japan is not to be seen since it is under renovation until 2032....but the area was interesting....for a first visit to Japan.

Quality of Experience
Food
Guides, Drivers and Staff
Transport
Local specialist: Winnie Wu
Winnie
Winnie Wu
Local specialist in Japan | Replied on Oct 16, 2026

Hi Michael,

Thank you so much for taking the time to leave us a review! 😊 We truly appreciate your feedback and suggestions, as they help us continue improving our service and creating better travel experiences for other guests.

Sometimes, unexpected things happen along the way, but they can also lead to special and memorable experiences, don't you think? 😁 I hope your next trip to Japan will be even smoother and more enjoyable, with plenty of wonderful moments to look back on!

We look forward to welcoming you back on your next visit💕

Best wishes,
Winnie

All the guides were great. Leny was fantasti...
Japan | Sep 16 - Sep 22, 2026

D
david b.
Miami, FL | Reviewed on Oct 07, 2026
All the guides were great. Leny was fantastic putting the trip together. She had to make changes on the fly because of a typhoon which changed our itinerary overnight. I would strongly recommend her. Read more

All the guides were great. Leny was fantastic putting the trip together. She had to make changes on the fly because of a typhoon which changed our itinerary overnight. I would strongly recommend her.

Hotel Review
Marufukuro

We never stayed there because of a typhoon

Authenticity & Character
N
Location
Never made it there
Staff
N
Cleanliness & Comfort
N
Activity Reviews
Tokyo Artisan Traditions & Old-Town Discovery with Edo Kiriko Experience with English-speaking guide and Vehicle
Tokyo Artisan Traditions & Old-Town Discovery with Edo Kiriko Experience with English-speaking guide and Vehicle
Tokyo

The etching of glass was interesting and not as difficult as I thought it would be The instructor was great. I would recommend it

Quality of Experience
Great
Guides, Drivers and Staff
Transport
Kintsugi Experience in Tokyo: The Art of Golden Joinery
Kintsugi Experience in Tokyo: The Art of Golden Joinery
Tokyo

Very tedious and difficult It’s not something that you could do on your own It was a very interesting experience which is unique to japan

Quality of Experience
Guides, Drivers and Staff
Transport
We went by taxi. Difficult to get in because the elevator does go down to the basement until the time of the experience
Forge Your Own Piece of Japanese Craftsmanship: Traditional Knife-Making Workshop in Kyoto
Forge Your Own Piece of Japanese Craftsmanship: Traditional Knife-Making Workshop in Kyoto
Kyoto

Great guys who were helpful. Hard work. 3 hours it took to make the knifes There were two different places to make the knives. One is for a private lesson and the other is for a group. I would strongly recommend the private lesson. It’s not easy because you pound the steel until the metal is thin

Quality of Experience
Guides, Drivers and Staff
Transport
He was great because we went to the wrong place initially but everything worked out fine
Welcome (Yokoso) to Tokyo!
Welcome (Yokoso) to Tokyo!
Japan

He was fantastic. Fun. Friendly and easy to talk to. Lots of walking Helpful when we were looking for a map. Went to dinner with him to a local restaurant which was great

Quality of Experience
Guides, Drivers and Staff
Transport
Transfer from Port of Osaka to Kyoto City Center
Transfer from Port of Osaka to Kyoto City Center
Japan

The driver spoke no English and told us to the front of the department store and the guide was at the back of the store which took 1 hr to meet the guide

Quality of Experience
Guides, Drivers and Staff
Transport
Best Of Shibuya Food Private Tour - Evening
Best Of Shibuya Food Private Tour - Evening
Tokyo

She was great. Lots of food and interesting food. Enjoyed your company and was knowledgeable Would strongly recommend her and the tour. Lots of walking Need to be in reasonable shape

Quality of Experience
Guides, Drivers and Staff
She was great. Interesting culture
Transport
Tokyo After Dark: Golden Gai Night Walk (2 Hours)
Tokyo After Dark: Golden Gai Night Walk (2 Hours)
Tokyo

He was great Went to bars and had a drink. Bars are very small. Area was weird with lots of young women outside trying to talk to men. Very safe

Quality of Experience
Guides, Drivers and Staff
Transport
Kyoto Evening Gion Food Tour
Kyoto Evening Gion Food Tour
Kyoto

We did not do the evening tour because of a typhoon which affected our time in Kyoto She was great interesting with different food

Quality of Experience
Guides, Drivers and Staff
Transport
We was poorly informed about our initial meeting place
Local specialist: Leny Vergara
Leny
Leny Vergara
Local specialist in Tokyo, Japan | Replied on Oct 08, 2026
Hi David and Susan, Welcome home! I hope you're both well-rested and settling back in comfortably. Thank you for taking the time to share your experience. I'm happy to hear that you enjoyed your trip overall, especially your time in Tokyo. While I’m sorry the typhoon delayed your cruise arrival and caused you to miss your hotel stay, I’m glad my team and I were able to find a solution. Regarding the transfer from the Port of Osaka, it would have been helpful if we had been notified through... Read more

Hi David and Susan,

Welcome home! I hope you're both well-rested and settling back in comfortably.

Thank you for taking the time to share your experience. I'm happy to hear that you enjoyed your trip overall, especially your time in Tokyo. While I’m sorry the typhoon delayed your cruise arrival and caused you to miss your hotel stay, I’m glad my team and I were able to find a solution.

Regarding the transfer from the Port of Osaka, it would have been helpful if we had been notified through our support space at the time, as we could have assisted in locating your driver more quickly. Nonetheless, I will share your feedback with our local partner so they can continue improving the experience for future travelers.

I’m also glad our partner was able to accommodate the last-minute changes after your overnight stay in Kyoto was no longer possible. I understand the meeting point for the replacement Kyoto market food tour was a bit confusing, and I appreciate you bringing this to our attention. Despite the short notice, our partner did their best to adjust the arrangements so you could still enjoy your time in Kyoto, and I’m happy everything worked out well in the end.

While I’m sorry you missed the wagashi-making experience as you only have a day in Kyoto, I’m delighted to hear that you thoroughly enjoyed the knife-making experience and the food tour in Kyoto. I’m also pleased we were able to adjust the arrangements to ensure you could still make the most of your visit.

It was a pleasure helping you plan this trip, and I’m grateful for the opportunity to be part of your journey. Thank you!

Wishing you both many wonderful memories from this adventure, and I hope I’ll have the opportunity to help plan another trip for you in the future.

Best regards,
Leny

Incredible Japanese Fortnight.
Japan | Sep 21 - Oct 4, 2026

Shyam
Shyam V.
Newark, NJ | Reviewed on Oct 06, 2026
Our local specialist Ada did an amazing job right from the trip planning stage and into the execution phase. Her efficiency and attention to detail were commendable. At the conclusion of each part of our itinerary she would summarize the next activity and actions needed which we found very handy. Most memorable was day 4-- Mt. Fuji & Ryokan experience in Hakone. The pristine landscape and relaxing ambience was a welcome change after Tokyo. The guide/driver Datong san was excellent. The Ryokan... Read more

Our local specialist Ada did an amazing job right from the trip planning stage and into the execution phase. Her efficiency and attention to detail were commendable. At the conclusion of each part of our itinerary she would summarize the next activity and actions needed which we found very handy. Most memorable was day 4-- Mt. Fuji & Ryokan experience in Hakone. The pristine landscape and relaxing ambience was a welcome change after Tokyo. The guide/driver Datong san was excellent. The Ryokan provided us with a vegetarian dinner and breakfast that exceeded expectations.
Not to denigrate Tokyo, which had it's own attractions. We appreciated the efforts of guide Tomoe Koyano on day 2. The afternoon of day 3 could have been better utilized. It was aggravating to navigate ourselves from our hotel to the meeting point at Nezu station in pouring rain. I wonder why the guide couldn't meet at our hotel ? The walk through the old town was uninteresting. The guide didn't have much to contribute as we meandered through the streets!
Day 5-- Kyoto. The tea ceremony was disappointingly contrived and lacking authenticity.We were not impressed by the attitude of the host of the show.
Day 6-- We appreciated our guide Sanae Uchida on this excellent excursion.
Day 7-- A good day's trip with driver Tan san to Himeji castle. The Mt Nunobiki visit was curtailed due to rain and we just rode the cable car up and down.
Day 8--An interesting visit to Nara with the competent guide Yuki.
Day 9--Very interesting visit to Tsumago and Magome with Vincent. Disappointed having to drop hiking plan due to heavy rain.
Day 10-- Was wasteful. Not enough time for the self guided morning tour and to catch a 11.48am train. We should have been booked on a later train. Reaching Kanazawa around 3pm was a wasted afternoon there as well.
Day 11--Appreciated the Shirakawa go tour with the well informed K san.
Day 12-- Drive to the Kurobe gorge. It was disappointing not to have visited the Shomyo Falls. The guide Mike said there wasn't enough time. However, this would have been possible by spending less time at the final trolley station and the Unazuki Onsen city (where there was nothing much to do). This was the first day that the trolley resumed going to the final station. Due to ongoing construction we couldn't go anywhere outside that station. It looked like the tour guide didn't have the authority or flexibility to make these small changes that would have enhanced the experience. Your itinerary promised a "stroll through nature"--- but it was sadly lacking! It was mostly a trolley and bus ride.
A suggestion for future trips: It would be useful to know the price break up of total trip cost to each segment of the tour. This helps to put a value on the experience at each venue.

Hotel Reviews
Ryokan Aura Tachibana
Hakone

Excellent service. They specially prepared vegetarian food for us and the presentation was superb! Amazing private onsen. Great views from room.

Authenticity & Character
Blends in with it's natural surroundings
Location
Set in a picturesque location
Staff
Personal attention to detail
Cleanliness & Comfort
Couldn't ask for more.
the b asakusa
Tokyo

We stayed here on the way in to Japan and on the way out.Very conveniently located providing easy access to public transport. Room very functional despite the small size. Very friendly staff. Adequate breakfast options.

Authenticity & Character
Great location, customer friendly.
Location
.Very conveniently located providing easy access to public transport,shopping and cultural sight seeing.
Staff
Great service
Cleanliness & Comfort
Activity Review
Day Tour to Kurobe Gorge, Unazuki Onsen, and Shomyo Falls
Day Tour to Kurobe Gorge, Unazuki Onsen, and Shomyo Falls
Kanazawa

It was basically a long bus ride followed by a trolley ride (admittedly a beautiful scenic ride) We were not taken to the Shomyo Falls apparently due to time constraints ( not very credible). It happened to be the first day that the trolley resumed the full ride till the final station but there was nothing to do there as construction was ongoing. This time could have been better spent at Shomyo Falls or at any other scenic spot, for a stroll through nature. The halt at Unazuki Onsen wasn't worth the time. Anyway the onsen was lukewarm and unimpressive.

Quality of Experience
Guides, Drivers and Staff
Friendly.
Local specialist: Ada Huang
Ada
Ada Huang
Local specialist in Japan | Replied on Oct 06, 2026
Hi Shyam, Thank you so much for taking the time to share such thoughtful and detailed feedback with us. I really appreciate you highlighting both the memorable moments and the areas where we could have done better. I’m especially happy to hear that Day 4 in Hakone was the highlight of your trip, and that you enjoyed the ryokan experience and vegetarian meals. It’s also wonderful to hear your kind words about Datong-san, Tomoe, Sanae, Yuki, Vincent, K-san, and the other guides who helped... Read more

Hi Shyam,

Thank you so much for taking the time to share such thoughtful and detailed feedback with us. I really appreciate you highlighting both the memorable moments and the areas where we could have done better.

I’m especially happy to hear that Day 4 in Hakone was the highlight of your trip, and that you enjoyed the ryokan experience and vegetarian meals. It’s also wonderful to hear your kind words about Datong-san, Tomoe, Sanae, Yuki, Vincent, K-san, and the other guides who helped make your trip special.

At the same time, I’m sorry that some experiences didn’t meet your expectations. Your comments about the Day 3 meeting point, tea ceremony, Day 10 schedule, and Kurobe Gorge are very helpful. I’ll be sure to share this feedback with our local team so we can look more closely at these arrangements and improve them for future travelers.

Thank you again for traveling with us and for being so open about your experience. Feedback like yours really helps us continue to improve, and we’re grateful that you took the time to share it with us. We hope to have the opportunity to assist you again on a future trip and create an even more wonderful experience for you. 😊😊

Best regards
Ada

My Kumano Kodo Experience
Japan | Sep 29 - Oct 5, 2026

C
Chuen-wei H.
Taiwan | Reviewed on Oct 06, 2026
The booking was easy but the followup payment software seems not sufficient. Of course, we had a lot changes among the different groups which was not planned but a good software should be able to accommodate it. Another issue is our Kimkim representative who, I believe, had tried hard, seemed not be able to communicate internally to make the change smooth. We had to contact the back office service people on our own to get it corrected. Personally my payment invoice was corrected right... Read more

The booking was easy but the followup payment software seems not sufficient. Of course, we had a lot changes among the different groups which was not planned but a good software should be able to accommodate it. Another issue is our Kimkim representative who, I believe, had tried hard, seemed not be able to communicate internally to make the change smooth. We had to contact the back office service people on our own to get it corrected. Personally my payment invoice was corrected right after I contacted the [email protected] (I think this is the correct address) and I was happy, but I still see Kimkim chat requesting one of the members in our group to pay the balance while we are already on our hiking trip.

Other than the above issues the trip itself is good. The instruction and map are clear and easy to follow which I don't see in some of my European hiking trips. The food is good. We can understand some of the accommodations are not easy due to the location, but overall we can see that you tried your best to accommodate us. Thumbs up on those points.

Chuen-wei Hsu

Local specialist: Ilse Montald

Once in a Lifetime Trip!
Japan | Sep 18 - Oct 2, 2026

Landee
Landee K.
Kansas City, MO | Reviewed on Oct 06, 2026
We had just gotten married and wanted to have our honeymoon in Japan. We said it would be a trip of a lifetime-and it sure was! With the help of Rob, two tour guides, several drivers, and just the exceptional hospitality and kindness of the service staff at each hotel we stayed at, we had an unforgettable honeymoon. Shout out especially to Rob! His prompt communication and guidance made us feel totally prioritized and at ease. We didn’t have to worry about all the logistics of a long... Read more

We had just gotten married and wanted to have our honeymoon in Japan. We said it would be a trip of a lifetime-and it sure was! With the help of Rob, two tour guides, several drivers, and just the exceptional hospitality and kindness of the service staff at each hotel we stayed at, we had an unforgettable honeymoon. Shout out especially to Rob! His prompt communication and guidance made us feel totally prioritized and at ease. We didn’t have to worry about all the logistics of a long international trip and just got to enjoy our time in Japan.

Thank you for all who put in the work for us to have that trip of a lifetime! Only question now is when do we get to go back?

Hotel Reviews
Hakone Kowakien Mikawaya Ryokan
Hakone
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Asakusa View Hotel Annex Rokku
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Royal Park Hotel Kurashiki
Kurashiki
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Selfguided Tokyo City Highlights, Sumo Lunch & TeamLab Planets(Selfguided Tour)
Selfguided Tokyo City Highlights, Sumo Lunch & TeamLab Planets(Selfguided Tour)
Tokyo
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Tsukiji Outer Market, Meiji Shrine, Sushi Making Class and Harajuku(Guided Tour;Public Transportation)
Tsukiji Outer Market, Meiji Shrine, Sushi Making Class and Harajuku(Guided Tour;Public Transportation)
Tokyo
Quality of Experience
Guides, Drivers and Staff
Transport
Canals, Art, and Timeless Streets of Kurashiki(Guided Tour;Public Transport)
Canals, Art, and Timeless Streets of Kurashiki(Guided Tour;Public Transport)
Kurashiki
Quality of Experience
Guides, Drivers and Staff
Transport
Naoshima day tour:Art Islands, Seaside Ferries, and Contemporary Creativity(Self guided Tour)
Naoshima day tour:Art Islands, Seaside Ferries, and Contemporary Creativity(Self guided Tour)
Kurashiki
Quality of Experience
Guides, Drivers and Staff
Transport
Private transfer from Tokyo to Hakone via Mt. Fuji(Arakurayama Sengen Park)
Private transfer from Tokyo to Hakone via Mt. Fuji(Arakurayama Sengen Park)
Japan
Quality of Experience
Food
Guides, Drivers and Staff
Transport
Hakone’s serene lake, mountain panoramas, and a leisurely evening(Private Guide&Private Vehicle)
Hakone’s serene lake, mountain panoramas, and a leisurely evening(Private Guide&Private Vehicle)
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Rob Pratt
Rob
Rob Pratt
Local specialist in Tokyo, Japan | Replied on Oct 10, 2026
Hi Landee, Thank you so much for this lovely review, and congratulations again to you both on your wedding! I’m so happy to hear the honeymoon turned out to be the trip of a lifetime. Planning it with you was a real pleasure. I’ll pass your kind words on to your guides, drivers and the hotel teams, as they’ll be thrilled to hear it. It means a lot that you felt looked after and could just enjoy Japan without worrying about the logistics. That’s exactly what I hoped for you. As for your... Read more

Hi Landee,

Thank you so much for this lovely review, and congratulations again to you both on your wedding!

I’m so happy to hear the honeymoon turned out to be the trip of a lifetime. Planning it with you was a real pleasure. I’ll pass your kind words on to your guides, drivers and the hotel teams, as they’ll be thrilled to hear it.

It means a lot that you felt looked after and could just enjoy Japan without worrying about the logistics. That’s exactly what I hoped for you.

As for your question about going back, I’d love that! Japan has plenty more to show you. You could try Kyoto and Nara in autumn colours, the snowy Japanese Alps in winter, or cherry blossom season in spring. Just say the word whenever you’re ready and I’d love planning another trip for you both again:)

Wishing you both a wonderful start to married life!

Warm regards,
Rob

Great tours
Japan | Sep 14 - Sep 21, 2026

T
Theresa W.
Denver, CO | Reviewed on Oct 04, 2026
All the tours planned by Winnie were very good. Our guides were on time, knowledgeable and helpful. We especially enjoyed Taku and our Kyoto city tour. Read more

All the tours planned by Winnie were very good. Our guides were on time, knowledgeable and helpful. We especially enjoyed Taku and our Kyoto city tour.

Activity Reviews
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Full Day Kyoto City Tour with Nijo Castle, Kiyomizu-dera Temple and Fushimi Inari-Taisha
Kyoto

Taku was an amazing guide and gave us a lot of history that helped put our tour into perspective.

Quality of Experience
Guides, Drivers and Staff
Transport
We rode the metro and all went smoothly.
Arashiyama Bamboo Forest E-Biking Tour
Arashiyama Bamboo Forest E-Biking Tour
Kyoto

We had a nice ride through neighborhoods to Arashiyama and a little bit of country side. Once at the forest, you really have to walk your bikes because of the crowds. The bamboo forest was cool but not sure the bike riding part was anything special.

Quality of Experience
Guides, Drivers and Staff
Transport
Transport to/from the bike shop was not included in the package. I think it should be.
Hiking Kurama-Kibune through Sacred Peaks and Ancient Paths
Hiking Kurama-Kibune through Sacred Peaks and Ancient Paths
Kyoto

This was a great hike and the area was very cool. Beautiful forest and Tribune seemed like a neat little village. It was lightly raining so we didn't get to eat at one of the restaurants over the river but that looked like it would be a great experience.

Quality of Experience
Guides, Drivers and Staff
Transport
All transport was through public transportation including a bus which took a little longer due to all the stops. Transportation was fine.
Discover Daruma Magic and the Beauty of Minoh Falls
Discover Daruma Magic and the Beauty of Minoh Falls
Osaka

This area was very beautiful and we loved the falls. The description of the tour made it seem like we would hike from the Temple to Minoh Falls but we took a taxi. The guide said if we hiked it would be along the road however, the tour write up made us think the hike would be in the woods. Despite wishing we had more hiking time, we loved the experience.

Quality of Experience
Guides, Drivers and Staff
Transport
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Osaka Local Foodie Tour in Dotonbori and Shinsekai
Japan

What a fun tour with delicious food. We had a great time making our own okonomiyaki. The only thing we didn't get that was mentioned in the tour description was the box of Takoyaki.

Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Winnie Wu
Winnie
Winnie Wu
Local specialist in Japan | Replied on Oct 06, 2026
Hi Theresa,
I’m so happy to hear that you’re enjoying the trip! 😊
I’m also really glad that you felt comfortable sharing your honest thoughts about the activities with me. I’ll make sure to pass along the details and feedback you mentioned to the relevant team, so we can continue improving both the activity experience and our service. If you’re planning another trip with us in the future and would prefer a more comfortable, worry-free, and flexible experience, I’d recommend considering... Read more

Hi Theresa,
I’m so happy to hear that you’re enjoying the trip! 😊

I’m also really glad that you felt comfortable sharing your honest thoughts about the activities with me. I’ll make sure to pass along the details and feedback you mentioned to the relevant team, so we can continue improving both the activity experience and our service.

If you’re planning another trip with us in the future and would prefer a more comfortable, worry-free, and flexible experience, I’d recommend considering private tours. 😀

Thank you so much for sharing your thoughts and for your understanding.

Best wishes,
Winnie

worried how many of canon's responses were ge...
Japan | Sep 12 - Sep 26, 2026

D
diane w.
Seattle, WA | Reviewed on Oct 04, 2026
worried how many of canon's responses were generated by AI.
It did take care of everything. restaurant suggestions appeared to be popular tourist spots, rather than local gems.
KimKim was most responsive, which was great. it would be nice to know how much was a human and how much was AI
. Trip was good.
Read more

worried how many of canon's responses were generated by AI.
It did take care of everything. restaurant suggestions appeared to be popular tourist spots, rather than local gems.
KimKim was most responsive, which was great. it would be nice to know how much was a human and how much was AI
. Trip was good.

Hotel Reviews
tsumugi tei - 1 min from Nagiso Station, Nakasendo Base

wonderful experience. it would have been nice if there had been 4 beds. The meal from across the street was a real gem and would recommend for anyone.

Authenticity & Character
great meal from across the street
Location
near train station
Cleanliness & Comfort
Suiun

very very nice. central location in Gora, Hakone.

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Activity Reviews
Arashiyama Bamboo Grove and Monkey Park Tour
Arashiyama Bamboo Grove and Monkey Park Tour
Japan

good. guide was flexible because of poor weather

Quality of Experience
Guides, Drivers and Staff
Transport
 Kimono Tea Ceremony at Kyoto Maikoya
Kimono Tea Ceremony at Kyoto Maikoya
Kyoto

pretty touristy.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Mt. Fuji with Lake Kawaguchi, Oshino Hakkai and Oishi Park
Full Day Mt. Fuji with Lake Kawaguchi, Oshino Hakkai and Oishi Park
Tokyo

too regimented and cookie cutter.

Quality of Experience
Guides, Drivers and Staff
Transport
Full Day Tokyo City Tour
Full Day Tokyo City Tour
Tokyo

maybe too long of a day

Quality of Experience
Guides, Drivers and Staff
Transport
public transportation is awesome
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Kyoto's Cultural Treasures: Fushimi Inari-Taisha, Nijo Castle and Kinkaku-ji
Japan

maybe too long of a day

Quality of Experience
Guides, Drivers and Staff
Transport
local buses and trains were great
Local specialist: Cannon Xiao
Cannon
Cannon Xiao
Local specialist in Japan | Replied on Oct 09, 2026
Hi Diane, Thank you for sharing your thoughts! I'm really glad you had a good trip and that I was able to help make things easier along the way. And yes, I do sometimes use AI to help with my English, but the planning and arrangements are something I work on personally based on what each traveler is looking for. I also appreciate your comment about the restaurants. It's a good point, and I can see how finding more local spots would have made the experience even better. Thanks again for... Read more

Hi Diane,

Thank you for sharing your thoughts! I'm really glad you had a good trip and that I was able to help make things easier along the way.

And yes, I do sometimes use AI to help with my English, but the planning and arrangements are something I work on personally based on what each traveler is looking for. I also appreciate your comment about the restaurants. It's a good point, and I can see how finding more local spots would have made the experience even better.

Thanks again for choosing to plan your trip with us. It was a pleasure helping you, and I'm happy to hear you had a good time in Japan!

Best regards,
Cannon

Amazing!
Japan | Sep 18 - Oct 2, 2026

J
Jeanean M.
Kansas City, MO | Reviewed on Oct 03, 2026

Mr. Ju, Mr. Eric, Mr. Ye, and any other tour guides were all great. Shibuya was a great spa, was totally taken care of and relaxed, it is an experience. Rob was great from the very first communication to guiding us as we were in Japan. Great trip and using KimKim was such a positive experience, will use it again. Thank you!

Local specialist: Rob Pratt
Rob
Rob Pratt
Local specialist in Tokyo, Japan | Replied on Oct 04, 2026

Thank you so much for your wonderful review!It was truly a pleasure helping you plan this special honeymoon from our very first conversation and supporting you throughout your time in Japan. Knowing that you had a great journey and such a positive experience with kimkim means a great deal to us. Thank you again for placing your trust in our team. We would be thrilled to help you plan another adventure in the future!

Our trip to Japan was fantastic. Shona did a ...
Japan | Sep 20 - Sep 29, 2026

A
Andrew L.
Ashburn, VA | Reviewed on Oct 01, 2026

Our trip to Japan was fantastic. Shona did a wonderful job catering to our requests for a balance of historical places and modern experiences. We especially liked Nijo Castle and Shinjuku.

Our individual guides, Miwa Aoki and Katsumi Ishikawa, were amazing. I would highly recommend both for Tokyo and Kyoto, respectively.

Local specialist: Shona Zhang
Shona
Shona Zhang
Local specialist in Japan | Replied on Oct 02, 2026

Hi Andrew,
Thank you so much for your support, trust, and kind cooperation throughout your journey. It has been a real pleasure assisting you and being a small part of your travel experience.

I sincerely hope you’ve had a wonderful and memorable trip. It would be my great pleasure to welcome you again and assist with your next adventure.

Until next time, I truly hope our paths cross again. Wishing you and your family safe travels, good health, and many more beautiful journeys ahead.

Warm regards,
Shona

Amazing Japan Trip
Japan | Sep 8 - Sep 24, 2026

Patrick
Patrick C.
Jollyville, TX | Reviewed on Sep 28, 2026
Looking back on our recent trip to Japan, one of the things we’re most grateful for is having Ben help us plan it. He took the time to understand what we wanted from the trip, and from the start, we felt like we were in very good hands. Ben was incredibly responsive throughout the planning process and paid attention to all the little details that made such a difference. Our itinerary gave us a great balance of memorable experiences and time to explore on our own. During our trip, Ben... Read more

Looking back on our recent trip to Japan, one of the things we’re most grateful for is having Ben help us plan it. He took the time to understand what we wanted from the trip, and from the start, we felt like we were in very good hands.

Ben was incredibly responsive throughout the planning process and paid attention to all the little details that made such a difference. Our itinerary gave us a great balance of memorable experiences and time to explore on our own. During our trip, Ben checked in every day to see how we were doing and provide assistance as needed

One of our favorite memories was the Yamazaki Distillery tour. It was such a unique experience and a real highlight of the trip, exactly the kind of personal touch that made our time in Japan so memorable.

The guides Ben arranged were another highlight. They were knowledgeable, personable, and added so much to our experience at each destination.

We came home with so many wonderful memories and truly appreciate all the care Ben put into making our Japan trip so special. We would absolutely recommend him to anyone planning a trip to Japan.

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan | Replied on Sep 29, 2026
Dear Patrick and Lucy, Your review genuinely made my day — thank you so much. Knowing that you felt cared for from our very first message, and that all those little details helped make your journey special, means more to me than you know. I’m especially happy that the Yamazaki Distillery tour became one of those memories you’ll carry home with you — that’s exactly the kind of experience I hope to create for every traveler I work with. It also means so much to hear how much you enjoyed... Read more

Dear Patrick and Lucy,

Your review genuinely made my day — thank you so much. Knowing that you felt cared for from our very first message, and that all those little details helped make your journey special, means more to me than you know.

I’m especially happy that the Yamazaki Distillery tour became one of those memories you’ll carry home with you — that’s exactly the kind of experience I hope to create for every traveler I work with.

It also means so much to hear how much you enjoyed spending time with your guides along the way. They are wonderful people, and I’ve already shared your kind words and review with our entire team. Everyone was truly delighted to hear how much you enjoyed your time in Japan, and I know your words will mean a great deal to the guides who were part of your journey as well.

It was a real pleasure to be part of your adventure, and it makes me smile knowing that you’re back home with so many wonderful memories from Japan.

Whenever Japan calls you again — or if a friend ever mentions they’re thinking about a trip to Japan — I’ll be here and would be delighted to help. It would be wonderful to plan another journey for you someday.

Thank you again, Patrick and Lucy. It was truly a pleasure taking care of you both.

With warmest regards,
Ben

Responsive, thoughtful support from start to finish
Japan | Sep 21 - Sep 27, 2026

Mackenzie
Mackenzie H.
Denver, CO | Reviewed on Sep 28, 2026
I worked directly with Rob as the travel advisor coordinating this Japan honeymoon, and he was wonderful to partner with throughout the planning process. The itinerary went through several revisions as we worked to get the pacing, hotels, transportation and experiences right, and Rob was consistently responsive, flexible and helpful. I especially appreciated being able to rely on his local expertise and relationships with in-country partners when questions or logistical details came up. As... Read more

I worked directly with Rob as the travel advisor coordinating this Japan honeymoon, and he was wonderful to partner with throughout the planning process. The itinerary went through several revisions as we worked to get the pacing, hotels, transportation and experiences right, and Rob was consistently responsive, flexible and helpful. I especially appreciated being able to rely on his local expertise and relationships with in-country partners when questions or logistical details came up. As the trip approached, he was excellent about providing updated driver information, reservation confirmations, transportation guidance and day-of details so I could make sure the travelers had everything they needed. He also responded quickly whenever I needed clarification or wanted to double-check something. From the advisor side, I felt well supported throughout the process and appreciated having a knowledgeable local partner I could rely on.

Local specialist: Rob Pratt
Rob
Rob Pratt
Local specialist in Tokyo, Japan | Replied on Sep 28, 2026

Thank you so much for your kind words! It was a real pleasure working with you on this special Japan honeymoon. I truly appreciated the collaboration and trust throughout the planning process, and I hope we’ll have the chance to work together again soon!

Outstanding!
Japan | Sep 17 - Sep 24, 2026

T
Thomas K.
Omaha, NE | Reviewed on Sep 28, 2026
My trip was amazing! I was fully taken care of through out the whole process and stay thanks to Soleil & kimkim! Would definitely recommend to anyone considering traveling to Japan! Read more

My trip was amazing! I was fully taken care of through out the whole process and stay thanks to Soleil & kimkim! Would definitely recommend to anyone considering traveling to Japan!

Hotel Review
Hotel Metropolitan Tokyo Ikebukuro
Tokyo
Authenticity & Character
Location
Staff
Cleanliness & Comfort
Local specialist: Soleil Ponce-Higa
Soleil
Soleil Ponce-Higa
Local specialist in Kofu, Yamanashi, Japan | Replied on Sep 28, 2026

Thank you so much, Thomas! It was truly a pleasure helping you plan your journey through Japan. I’m so happy to hear that you had an amazing trip and felt well taken care of throughout your stay. Thank you for trusting me and kimkim, and for your kind recommendation. I hope you brought home many wonderful memories, and I would be delighted to welcome you back to Japan someday! ^_^

Kim Kim is a great service to use and highly recommend
Japan | Sep 10 - Sep 21, 2026

J
Jon F.
Seattle, WA | Reviewed on Sep 25, 2026
The service was great to have guides set up and things to suggest on the days we didn't have anything planned or places to be. We really enjoyed the local guides as they were all very knowledgeable on the areas we were wandering around. Would highly recommend using the Kim Kim service as they have local knowledge and can build an itinerary to what you like to do and see. Look forward to using Kim Kim in the future as it takes a lot of guess work out of what to do and where to stay as there... Read more

The service was great to have guides set up and things to suggest on the days we didn't have anything planned or places to be. We really enjoyed the local guides as they were all very knowledgeable on the areas we were wandering around. Would highly recommend using the Kim Kim service as they have local knowledge and can build an itinerary to what you like to do and see. Look forward to using Kim Kim in the future as it takes a lot of guess work out of what to do and where to stay as there are so many options of where to stay and they helped out making it spots that were easily walkable, nice hotels, and quiet. But they can help build a trip depending on your budget and what you would like to get up to while traveling.

Hotel Review
Hotel Sunroute Plaza Shinjuku
Tokyo
Authenticity & Character
Location
Close to the Shinjuku station, but far enough away it is quiet.
Staff
Staff were willing to help with any requests or questions from check in to luggage transfer
Cleanliness & Comfort
Activity Reviews
Local Private Guide Full Day Kyoto (8 Hours)
Kyoto

Terry our guide was so good. The full day spent venturing went by so fast. We learned so much about Kyoto.

Quality of Experience
Guides, Drivers and Staff
Transport
Airport assistant premium Tokyo HND [8:00 - 20:00]
Tokyo

This was a life saver, as if you are coming from a city with no transport, getting on the train system in Japan may seem over whelming, but having a guide help you get the basics and rhythm of how it works is worth it.

Quality of Experience
Guides, Drivers and Staff
Transport
Ramen Cooking Class Experience
Ramen Cooking Class Experience
Kyoto

Shu is the best

Quality of Experience
Guides, Drivers and Staff
Transport
Tea ceremony (Group - Flower Tea House) [45 min]
Tea ceremony (Group - Flower Tea House) [45 min]
Japan
Quality of Experience
Guides, Drivers and Staff
Local specialist: Mina Helland

Amazing!
Japan | Jul 24 - Aug 2, 2026

Denise
Denise
Atlanta, GA | Reviewed on Sep 07, 2026
We had a wonderful experience planning our recent trip to Japan with Adeline through kimkim. From the very beginning, she was incredibly responsive, helpful, and easy to work with, which made the entire planning process feel much less overwhelming. We especially appreciated how transparent Adeline was with her guidance and recommendations. She took the time to understand what we were looking for and was always clear about our options. Whenever we had questions or wanted to make changes,... Read more

We had a wonderful experience planning our recent trip to Japan with Adeline through kimkim. From the very beginning, she was incredibly responsive, helpful, and easy to work with, which made the entire planning process feel much less overwhelming.

We especially appreciated how transparent Adeline was with her guidance and recommendations. She took the time to understand what we were looking for and was always clear about our options. Whenever we had questions or wanted to make changes, she responded quickly and thoughtfully, and we always felt like she had our best interests in mind.

There are so many details involved in planning a trip to Japan — transportation, hotels, activities, and navigating between different cities — but Adeline put everything together in a way that was organized and easy to follow. Once we arrived, everything went seamlessly. All of the arrangements were taken care of as planned, and we could simply enjoy the trip without having to worry about the logistics.

Having Adeline's support gave us a lot of peace of mind, both before and during the trip. She was knowledgeable, organized, responsive, and genuinely helpful throughout the entire process.

Overall, we had a fantastic experience with kimkim and would definitely recommend Adeline to anyone planning a trip to Japan. She made the whole experience easy and stress-free, and we are very grateful for all of her help!

Hotel Reviews
BELLUSTAR TOKYO, A Pan Pacific Hotel
Tokyo

We had a wonderful stay at the Bellustar Tokyo Pan Pacific. The hotel is modern, beautifully designed, and has a very thoughtful feel throughout. Our room was extremely comfortable, and the views of Tokyo were absolutely amazing — especially at night. The location was also a big plus. Having easy access to several different subway lines made it very convenient to get around Tokyo and explore different parts of the city. It was a great home base for our stay. What really stood out, though, was the service. The staff were exceptionally warm, welcoming, and attentive without ever feeling overbearing. Any requests we had were handled quickly and efficiently, and we always felt well taken care of. Overall, the Bellustar Tokyo Pan Pacific was a fantastic choice for our stay. Between the beautiful modern design, comfortable rooms, incredible views, convenient location, and genuinely excellent service, it made our time in Tokyo even more enjoyable. We would definitely stay here again.

Authenticity & Character
Well thought out and quality accents.
Location
Very close to restaurants, shopping and most importantly subway system.
Staff
The staff was so pleasant and handled issues/requests immediately.
Cleanliness & Comfort
The bed was super comfortable.
Genji Kyoto, a Member of Design Hotels

Staying at the Genji Kyoto Machiya Townhouse Annex was one of the most unique and memorable parts of our time in Kyoto. It gave us the opportunity to experience a classic Kyoto neighborhood and get a real sense of what it might be like to live in one of the city’s traditional machiya homes. The townhouse was beautifully decorated and thoughtfully styled, striking a wonderful balance between traditional Japanese character and modern comfort. The design, materials, and details really captured the spirit of old Kyoto without feeling dated. There was something very special about coming back each day to such a beautiful and peaceful space. The townhouse was also very comfortable for the three of us and gave us plenty of room to relax during our four-day stay. It felt much more personal and intimate than a typical hotel experience and really added to the feeling that we were experiencing Kyoto rather than simply visiting it. The breakfast each morning was delicious and was such a wonderful way to start the day. And the rooftop cocktails were absolutely divine! Enjoying a drink from the rooftop while taking in the surroundings was one of those experiences that made our stay feel truly special. Overall, the Genji Kyoto Machiya Townhouse Annex offered a wonderful combination of authentic Kyoto atmosphere, beautiful traditional design, comfort, and memorable hospitality. If you’re looking for something different from a conventional hotel and want to experience a more traditional side of Kyoto, this is a very special place to stay.

Authenticity & Character
The townhouse was beautifully decorated and thoughtfully styled, striking a wonderful balance between traditional Japanese character and modern comfort.
Location
Was set in a traditional old style neighborhood yet getting to the subway was an easy walk.
Staff
The staff was so pleasant and welcomed us warmly each time. They handled requests promptly and with a smile.
Cleanliness & Comfort
Beds and futon were very comfortable. Townhouse was clean and well maintained throughout the stay.
Yamanochaya Hakone
Hakone

We really wanted to love our stay at Yamanochaya, especially because of its beautiful location and the wonderful onsen experience. Unfortunately, the property didn’t quite live up to our expectations. The property itself felt quite dated, and we noticed some areas in the common spaces where the decor and furnishings were visibly worn or broken. Our room also had a small area of mold on the floor, apparently from a leaking AC unit. While it wasn’t a major part of the room, it was disappointing to see and something that should be addressed. The biggest disappointment for us was the kaiseki meal. We consider ourselves very open to trying different foods and have traveled extensively, so we were looking forward to experiencing a traditional Japanese meal. Unfortunately, the meal left quite a bit to be desired. Some of the dishes didn’t seem particularly well prepared, and the steak was quite tough. Overall, we found the meal difficult to get through and it wasn’t the dining experience we had hoped for. That said, there were definitely some positives. The staff were extremely friendly, warm, and accommodating, and they did their best to make us feel welcome throughout our stay. The onsens were also a highlight and provided a wonderful opportunity to relax and enjoy the natural beauty of Hakone. Overall, Yamanochaya has a lot going for it, particularly its location, onsens, and genuinely kind staff. With some investment in updating the property, maintaining the common areas, addressing issues such as the mold, and improving the dining experience, I think it could be a much more memorable stay.

Authenticity & Character
Needs to be updated and repairs done on visible items.
Location
Set back from the town so it's more relaxing.
Staff
Our room attendant was amazing. She was so kind and attentive.
Cleanliness & Comfort
We had small area of mold on the floor as the AC unit in the room was leaking. Mold just doesnt appear after a day so this is an issue they have ignored.
Activity Review
Small Group Food Tour in Local Neighborhood
Small Group Food Tour in Local Neighborhood
Tokyo

Our small group tour in Tokyo with Mami was one of the highlights of our trip! Mami was absolutely amazing — warm, personable, knowledgeable, and so much fun to spend time with. She took us to three completely different venues, and each one offered something unique. The food at every stop was wonderfully prepared, and it was such a great way to experience different flavors and sides of Tokyo that we probably wouldn’t have discovered on our own. What really made the experience special, though, was Mami herself. She made us feel comfortable right away and had such a genuine, engaging personality. She shared her knowledge of the food and the local area while making the tour feel more like we were spending an evening with a friend than being on a formal tour. By the end of the evening, we honestly did not want to leave her! It was such a fun and memorable experience, and Mami made it even better. We would highly recommend this tour, especially if you have the opportunity to have Mami as your guide!

Quality of Experience
Food
Guides, Drivers and Staff
Local specialist: Adeline Kuroki
Adeline
Adeline Kuroki
Local specialist in Fukuoka, Japan | Replied on Sep 08, 2026

Hi Denise, thank you SO much for your detailed review and feedback! I'm so glad that you guys had a great time in Japan this summer despite the heat. I appreciate the feedback on all of your accommodations and will definitely take your thoughts into account going forward with accommodations that I recommend to clients.

Trip of a lifetime!
Japan | Aug 31 - Sep 6, 2026

Mark
Mark C.
Miami, FL | Reviewed on Sep 07, 2026
Judy did an outstanding job arranging my trip. I emailed him the specifics of what I wanted to do in Japan, and he arranged everything for a flawless trip. I was able to summit Mt. Fuji, ride the Shinkansen and attend a formal tea ceremony. They cover all the small details that I wouldn't have thought of, such as sitting you on the side of the Shinkansen where you can observe Mt. Fuji.
This trip was a dream come true for me. I will definitely use KimKim again for my future adventures. Just...
Read more

Judy did an outstanding job arranging my trip. I emailed him the specifics of what I wanted to do in Japan, and he arranged everything for a flawless trip. I was able to summit Mt. Fuji, ride the Shinkansen and attend a formal tea ceremony. They cover all the small details that I wouldn't have thought of, such as sitting you on the side of the Shinkansen where you can observe Mt. Fuji.
This trip was a dream come true for me. I will definitely use KimKim again for my future adventures. Just outstanding service all around!

Hotel Reviews
9h nine hours Hamamatsucho sleep lab

Great capsule hotel. I don't think I would stay in one again. Great experience but I prefer regular hotels.

Authenticity & Character
Location
Easy to walk to anywhere
Staff
Cleanliness & Comfort
Hotel Groove Shinjuku
Tokyo

Great staff and beautiful hotel

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Mt. Fuji Mountain hut

For what it is, it's great

Authenticity & Character
Location
Staff
Cleanliness & Comfort
Cross Hotel Kyoto
Kyoto
Authenticity & Character
Location
Close to shopping
Staff
Cleanliness & Comfort
Activity Reviews
Full Day Kyoto City Tour with Tea Ceremony
Full Day Kyoto City Tour with Tea Ceremony
Kyoto
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Tokyo Day Tour with Tsukiji Outer Market & Senso-ji - East & Central
Japan
2-Day Hiking the Mt. Fuji Subashiri Trail (Sep.~Oct.) - Day 2
2-Day Hiking the Mt. Fuji Subashiri Trail (Sep.~Oct.) - Day 2
Fujikawaguchiko
Quality of Experience
Guides, Drivers and Staff
Transport
2-Day Hiking the Mt. Fuji Subashiri Trail (Sep.~Oct.) - Day 1
2-Day Hiking the Mt. Fuji Subashiri Trail (Sep.~Oct.) - Day 1
Japan
Quality of Experience
Guides, Drivers and Staff
Transport
Local specialist: Judy Zhang
Judy
Judy Zhang
Local specialist in Seoul and Japan | Replied on Sep 14, 2026
Hi Mark, Thank you so much for taking the time to write such an amazing review! 😊 Your kind words truly mean a lot to me. I’m absolutely thrilled to hear that your Japan trip was a dream come true and that you enjoyed everything from climbing Mt. Fuji and riding the Shinkansen to experiencing the traditional tea ceremony. I always try to take care of the little details that can make a trip even more special, so I’m especially happy that you noticed them! And I have just one small... Read more

Hi Mark,

Thank you so much for taking the time to write such an amazing review! 😊 Your kind words truly mean a lot to me.

I’m absolutely thrilled to hear that your Japan trip was a dream come true and that you enjoyed everything from climbing Mt. Fuji and riding the Shinkansen to experiencing the traditional tea ceremony. I always try to take care of the little details that can make a trip even more special, so I’m especially happy that you noticed them!

And I have just one small correction… 😂 Judy is actually not a “him” — I’m a pretty cool girl! 😄 But I’ll happily forgive you because your review was so wonderful! ❤️

It was truly a pleasure helping you plan this adventure, and I’m so happy everything came together for a flawless trip. I would absolutely love to help you plan your next adventure whenever the time comes!

Thank you again for your trust and support. 😊

Warm regards,
Judy ❤️

Ben made it easy!
Japan | May 8 - May 21, 2026

CRISTINA
CRISTINA S.
Ashburn, VA | Reviewed on Sep 05, 2026

Working with Ben was easy. He is very knowledgeable and professional. I appreciated his advice and expertise so much. We communicated well during the planning stages and crafted an unforgettable trip to Japan.

Local specialist: Ben Tanaka
Ben
Ben Tanaka
Local specialist in Japan | Replied on Sep 06, 2026

Dear Cristina,

Thank you so much for your kind words😊! Your feedback means a great deal to me — I'll be sharing it with my whole team, because it's exactly why we do what we do.

It was a true pleasure planning Japan with you, and I'm so happy the trip was unforgettable. I'd be honored to help you again anytime!

Warmly,
Ben

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