Kimkim Trip Reviews for Patagonia

Erin helped me plan an amazing trip to the Patagonia in March. There were a lot of detail and plan changes and she was wonderful through all of it. She got everything down that I wanted to do and I'm grateful the weather of the region was kind enough to cooperate so I got to go everywhere we planned.
She helped me with finding local flights and what airlines were the best to help me get around the region. Everything went smoothly. The Patagonia region is stunning and the wildlife incredible and I'm so happy she was able to put this plan together for me, especially since it was a spur of the moment notion for me and hadn't done much research on it. Her knowledge of the entire area is invaluable. Thanks so much, Erin!

Hotel Review

Best Western Patagonia / Hotel Borde Glaciar

Puerto Natales

This was my favorite hotel of my stay. It was quiet, comfortable, and had a great view.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Kayak Lago & Rio Grey

Patagonia

One of my favorite activities and my guides were absolutely wonderful! I had so much fun on this trip!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Trekking "Miradores" - Guided Day Hikes in Torres del Paine

Patagonia

3 different hikes all of varying difficulty with different scenery. Our guide was incredibly knowledgable about the area and was just a joy to be around. I had such a wonderful time on these hikes.

Quality of Experience

Guides, Drivers and Staff

Transport

Day Trip to a Patagonian Estancia

Patagonia

I loved everything about this day. The ride, the scenery, the lunch, the guides, the sheep experience. All wonderful!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Fun boat ride!

Whale Watching at the Francisco Coloane Marine Park + Visit Impressive Remote Glaciers

Punta Arenas

Guides were great, know a lot about the wildlife in the region and were good at finding the whales! Took us up to a glacier, saw a couple waterfalls on the way and the scenery was just gorgeous!

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Planning and booking the trip was seamless. Erin was attentive, responsive, flexible and accommodating. Her efficiency and knowledge, was the main reason why we chose to book with Dittmar Adventures for our trip. The trip was smooth and our local representative was responsive on WhatsApp when we had questions. I would just like to make some suggestions to elevate the overall experience.

1. When we requested a pre-travel conference with our local representative, we were directed to a booking site to make an appointment , but all the options were during hours when we were at work, We would have appreciated it if there was more flexibility in scheduling a short meeting.
2. When we arrived in Santiago, Chile, it would be a good gesture to send a message of welcome and to make sure that everything was in order.
3. When we arrived in Puerto Natales, where Dittmar had an office, we would have appreciated a check in or an in-person welcome.
4. We had an early bus ride to cross the border to Argentina. Dittmar should have anticipated that there would be a need for a transfer service given that we are a group of 6 with check in baggage, and that cabs/Uber may not be available in that small town that early. We are grateful that they were able to provide this when we asked for one (for a fee plus processing charges) but the driver was given the wrong hotel, so we were picked up late and had to rush to the station. (Good thing that we knew the driver, Malvio, from the previous days, and he made sure we were able to check in and board the bus. Thank you Malvio!)
5. Consider providing water for the guests during those long days in Torres del Paine National Park.
6. There seems to have been an issue with the KimKim app since the itinerary entry on our day in El Calafate had mixed instructions (meant for 2 different groups of travelers). This led to confusion and need for clarification.

Activity Review

Day Trip to a Patagonian Estancia

Patagonia

Highly recommend this activity. The location of the Estancia by the fjord was breathtaking. Our whole group enjoyed the trail ride - on well-behaved and beautiful white horses. The roasted lamb lunch was first rate! Herding dogs put in a good show and we were able to witness sheep being sheared. The staff was attentive, pleasant, fun and helpful. Special shout out to Carla,, our guide - she was very informative and made sure we were well taken cared of.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Overall, the trip planning, communication, and execution went mostly smooth (thanks, KimKim team!), with a few surprises, due to lack of communication/advanced notice from KimKim
1. at the Santiago airport, we did not know we need to provide hotel reservation on Easter Island in order to board;
2. arriving on Easter Island, we were told to pay $100/pp for touring the island. It was not the extra $100 required by the island that surprised us, but there was no mention as such from KimKim in advance at all.
3. we were a bit confused (and worried) when the tour guide on Easter Island told us she has a different tour route than what KimKim had on the Itinerary.

Hotel Review

Hotel Teanehi

Rapa Nui

Poorly maintained, mosquitos in the common area with open windows, hot water stopped at night, far away from the town, etc.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Perito Moreno Glacier & Safari Azul

Patagonia

Las Torres All Inclusive Classic program

Torres del Paine

Day 1 of Las Torres activities, All included program

Torres del Paine

Day 2 of Las Torres activities, All included program

Torres del Paine

Exploring Vinapu

Easter Island

Full day exploring Easter Island

Easter Island

Glaciar Sur Aventura, an immersion in the Glacier National Park

El Calafate

Estancia Cristina Upsala

El Calafate

Day 3 of Las Torres activities, All included program

Torres del Paine

On behalf of our travel group, I would like to share the following review and feedback.

We have participated in many tour groups and have traveled to numerous countries and famous destinations around the world. However, our trip to Patagonia still left an especially deep impression on us. We hiked to the famous Mount Fitz Roy and were able to photograph the magnificent three dramatic granite towers of Torres del Paine. We also had the opportunity to experience the world-famous Perito Moreno Glacier up close, and on Easter Island we took photos with the 15 iconic giant stone statues, the Moai — almost as if we had become the “16th Moai” ourselves.

This is truly a journey that we will often look back on and proudly share with our friends in the years to come.

While we sincerely appreciate KimKim for organizing such a memorable trip for us, we would also like to offer several constructive suggestions that may help further improve the quality of service.

1. Communication and professionalism between the agent and travelers could be strengthened.
Before the trip, one of our group members became ill and could not participate, so we requested to replace that person with another traveler. However, because the KimKim agent was not sufficiently familia r with the relevant policies and the communication was not fully clear or transparent, the process was repeatedly delayed. This ultimately resulted in an unpleasant experience and left us with a rather negative impression. Handling such matters more promptly and professionally would greatly improve the customer experience.

2. Accommodation arrangements should better reflect the travelers’ clearly stated preferences.
During our planning discussions, we repeatedly emphasized that we hoped to stay in good-quality hotels. However, on Easter Island we were assigned accommodation in a very remote location, which made transportation inconvenient. Furthermore, on the first evening there was no hot water available for showers, which caused considerable dissatisfaction among several members of our group. For such an important destination, the quality of accommodation has a significant impact on the overall travel experience.

3. Greater transparency regarding trip costs would be helpful.
Our itinerary included two days of touring on Easter Island. However, upon arrival we were asked to stand in line and pay an additional $100 per person for the national park entry tickets. In our view, this fee should either be included in the overall travel package or at least clearly communicated in advance in the itinerary. Otherwise, it can easily lead to confusion and dissatisfaction among travelers.

4. Closely follow and communicate entrance requirements and policy changes.
When boarding our flight to Easter Island, we were stopped at the checkpoint and asked to show the hotel reservations for each traveler on the island. This situation nearly disrupted our trip. We repeatedly tried to explain the situation to the boarding agents and were eventually allowed to proceed. However, the experience was very stressful and disturbing at that moment. Ensuring that travelers are clearly informed in advance about such requirements would help prevent unnecessary confusion and anxiety.

Once again, we would like to thank KimKim for providing us with such a memorable, once-in-a-lifetime travel experience. We sincerely hope that KimKim will continue to improve communication efficiency, service details, and information transparency in order to provide even higher-quality travel experiences for future clients

Most memorable places: Glaciar Sur Aventura, Torres del Paine and Easter island

Below expectation: Except hotel at EI Calafate and Las Torres, all other hotels are below my expectations.

The trip was a lifelong memorable event for us especially Penguin tours, Glacier tours and Torres del Paine. Kimkim travel partners 'TripsSouthAmerica' organized the program very well and made us comfortable. I wish to thank Travel specialist Carolina. She understood our needs and worked out a perfect trip plan.
We had a wonderful & memorable Penguin excursion. We could see penguins very close and also Whales and Dolphins on our catamaran trip. Visit to Torres del Paine was another great experience. It was a fantastic feeling, witnessing Glaciers both at Perito Moreno and Grey Glaciers from very close range.
We had no issue with hotel logistics.
All the travel partners picked us on time and they spoke good English. Thank you once again for a wonderful experience in Argentina and chile.

Hotel Reviews

Rochester Classic

Buenos Aires

Good Breakfast. But, small rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Albatros Hotel

Ushuaia

Excellent Rooms.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Destino Sur Hotel

El Chalten

Excellent rooms & good vegetarian options.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Mirador del Lago Hotel

El Calafate

Excellent rooms, The chef made special vegetarian food. Great views.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel DoubleTree by Hilton Santiago Kennedy

Santiago

Very very comfortable hotel. Location is amazing. Rooms are clean and very comfortable.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Altiplanico Puerto Natales

Natales

The hotel is with traditional setting but very comfortable stay. Great vegetarian food.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Dinner Tango Show at Café de los Angelitos 🍷🎶

Buenos Aires

The Tango show was good.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Traditional City Tour 🏛️

Buenos Aires

The Guide was good in English. The trip mainly covered historic sites.

Quality of Experience

Guides, Drivers and Staff

Transport

🔎 General Information about Ushuaia 🔎

Ushuaia

Quality of Experience

Guides, Drivers and Staff

Transport

Tierra del Fuego National Park (Half day visit) 🌲🌿

Ushuaia

End of the The world train Journey was enjoyable.

Quality of Experience

Guides, Drivers and Staff

Transport

Train of the End of the World 🚂

Ushuaia

We enjoyed End of the world train journey.

Quality of Experience

Guides, Drivers and Staff

Transport

Navigation to the Penguins in Catamaran

Ushuaia

We had a memorable Navigation to the Penguins. We saw Penguins, Whales, Dolphins, Sea Lions.

Quality of Experience

Guides, Drivers and Staff

Transport

Perito Moreno Glacier Excursion 🗻

El Calafate

The glacier was amazing standing very close to it.

Quality of Experience

Guides, Drivers and Staff

Transport

Panoramic private city tour around Santiago de Chile - Half day

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Nautical Safari - Brazo Rico

El Calafate

Quality of Experience

Guides, Drivers and Staff

Transport

Panoramic excursion to the Torres del Paine National Park (with Box Lunch)

Puerto Natales

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Half day Maipo Vineyards - Undurraga Winery: Sibaris Tour

Santiago

Quality of Experience

Guides, Drivers and Staff

Transport

Great job planning and putting together this very challenging trip. We had a lot of ‘moving parts’ to this journey and Erin, Samantha, and crew did a GREAT job putting all the pieces together. This was a long 4+ week trip with two people traveling on different schedules. Great experiences - I’d recommend this trip and this company to anybody really interested in exploring this area of the world!

Activity Reviews

Admire Glacier Grey, Round Trip Day Hike from Paine Grande

Patagonia

The day hike to admire Glacier Grey was wonderful. The coordination with the bus, shuttle, and catamaran went smoothly. Both the hike and the scenery were impressive, and I enjoyed the majestic views. It was an excellent experience, complemented by good facilities and a friendly atmosphere with other hikers. I would recommend this hike for moderate hikers, as the terrain provides a satisfying challenge without being overly strenuous.

Puma Observation at Reserva Leona Amarga

Patagonia

The Puma Observation at Reserva Leona Amarga was really cool. Although we didn't spot a puma until later in the evening, it was worth the wait. There's no guarantee to see wildlife, but we felt lucky and thrilled when we did. It's a unique experience to try if you're interested in observing nature.

Perito Moreno Boat & Walking Tour

El Calafate

The Perito Moreno Glacier tour was outstanding. The glacier itself was breathtaking, and the overall experience was well-organized. Highly recommended for those visiting El Calafate!

Self-Guided Day Hike to the Base of the Towers

Patagonia

The self-guided hike to the base of the towers was outstanding. Everything lined up perfectly. The hike itself was challenging with a 3,000 feet elevation gain but incredibly rewarding with amazing views. I would recommend this hike for more experienced hikers, as the terrain can be challenging, but the experience is incredibly rewarding.

Self-Guided Day Hike to the French Valley

Patagonia

The self-guided day hike to the French Valley was another highlight of the trip. Again, all the transportation logistics worked out seamlessly. The hike was scenic and provided great viewpoints. As someone who enjoys nature, it was a beautiful experience, and the added infrastructure like renting a tent and food services made it even more convenient.

This was a very difficult trip to plan with many activities, 2 countries, 2 continents, 4 National Parks to explore, very tight timing with many moving pieces and a long 4 week + trip. Erin and Jessica did an amazing job planning this trip and communicating with my wife and I to make sure all of activities went through as planned. Great job team!

Dear Camila

Peggy and I want to express our sincere gratitude for your hard work and professionalism on our travel arrangements. You went above and beyond to ensure our trip was smooth and stress-free. 
Your attention to detail and professionalism was evident throughout every step of the process. I’ve traveled for over 40 years for work and pleasure (about 4 million miles) and about 20 years ago I stopped using travel agents because they didn’t seem to get the details right, nor value of bookings they were offering. They didn’t seem to care about anything but finalizing the paperwork and moving on to the next booking.

Then a family member used Kimkim and I decided to contact the company. From day one you listened, asked good questions, and helped immensely with changes to the itinerary. We particularly enjoyed the Vamoos app and the fact that every local agent you coordinated with was prompt, friendly, and very caring. This allowed us to relax and fully immerse ourselves in the experience. 
I would like the contact name of a supervisor or office owner where you work so we can tell them how elated we are with you and the team of professionals that your company has assembled with what seems to be the sole purpose of making our traveling life superb. We have honestly never experienced anything like it and will tell others to reach out to Kimkim when they want an exceptional travel experience.
Best regards,
Joe Veltri
Ps. You may think we’ve overused the word “professional” but we cannot think of a better word to describe the dedication and commitment to excellence that characterizes your work.

We had a great experience working with Lorena and her team. Our trip was amazing. Patagonia was stunning and to have a perfect, flawless itinerary was the cherry on top. Everything was planned out for us and there was always help available for questions or concerns. Any issues were solved almost immediately. We especially loved our private guide through Torres del Paine José. He made the trip that much more special. An unforgettable time.

Carolina was incredible, truly. She made our honeymoon so special, and with all the transfers we had to account for with our travels through Argentina and a hula, it was honestly stress free and seemless thanks for her effort. We’ve used kimkim for several trips now but the most stand out feature about Carolina and her team was how accessible and PATIENT she was. I never felt like I was bothering her if I was indecisive. She guided us kindly and the teamwork mentality ensured our honeymoon was a trip of a LIFETIME. Thanks so much Caro!!

Activity Review

Torres del Paine all inclusive - Activities menu provided by the hotel

Torres del Paine

Quality of Experience

Guides, Drivers and Staff

Transport

We had a wonderful 12 day trip to Buenos Aires & Patagonia this January, and Matias helped us plan an active trip with wonderful hotels and tours. Buenos Aires is a vibrant city, and we enjoyed our tours on bike and by car. As our bike guide, Jackson modified our route to show us a few highlights we really wanted to see, including the El Ataneo Grand Splendid bookstore. He was very knowledgable and energetic. Sonia was our tour guide for the Southern portion of Buenos Aires & she was fabulous - our favorite spots were La Boca and Recoleta cemetary. In El Calafate, the Blue Safari tour of the Perdido Glacier was spectacular - both of our guides were incrediely knowledgeable and added significantly to the overall experience. Torres de Paines was also amazing - we had fabulous weather while there and each of our excursions took us to a different part of the park. It was magical. Our hotels were fabulous - all boutique hotels with character - we took advantage of the pools in several as well as spa services. The food was also top notch. Logistics were flawless, including 2 domestic transfers and a car to get us from El Calafate to Puerto Natales in Chile. All in all a beautiful trip with many amazing memories.

Hotel Reviews

CasaSur Palermo Hotel

Buenos Aires

The neighborhood has a lot of things going on - we found good restaurants for dinner every night. The breakfast is really good - excellent pastries! Rooms are spacious, with a little balcony to sit out on. The pool was also a great way to spend a few hours after a long day of roaming the city.

Authenticity & Character

Balcony off the room, well designed layout

Location

Close to many restaurants

Staff

Very friendly - helped us with dinner options several nights.

Cleanliness & Comfort

NOI Indigo Patagonia

Puerto Natales

This hotel has a cool design & is right on the water in Puerto Natales. Our room was right on the street, so street noise was definitely higher than normal when the windows were open. There were also local stray dogs that were chasing cars the day we stayed here, which added to the noise. The highlight was the pool on the top floor of the hotel - we watched the sunset over the water from there.

Authenticity & Character

All green hotel - very cool

Location

Rooms that open to the main street can be noisy.

Staff

Very helpful staff - checked us in early and upgraded one of our rooms as our originally booked room was occupied.

Cleanliness & Comfort

Hotel Las Torres Patagonia

Torres del Paine

We had the all inclusive package at Las Torres and it was fabulous. The staff, food, and excursions were all wonderful. The rooms were spacious & had amazing views of the mountains. We all took advantage of the spa one afternoon and it was great.

Authenticity & Character

Design fit into the landscape and every detail reinforced sustainability - eg: glassware was upcycled bottles.

Location

Situated within Torres de Paine, we were able to totally unplug and see a broader area of the park without traveling 3 + hours.

Staff

Very helpful and always smiling. We had a mixup with a request about several excursions and Frederica took the time to make sure she understood what we were trying to do and accomodated us.

Cleanliness & Comfort

Hotel Eco Boutique Bidasoa

Santiago

Spent an extra night here due to a cancelled flight & were happy to do so! The rooms were comfortable & cozy and the restaurant was amazing! We had 2 meals there and absolutely loved it.

Authenticity & Character

Rooms and common areas were comfortable

Location

Easy walking distance to bicentennial park

Staff

Front desk helped us with day trips and securing an extra night in partnership with our travel agency.

Cleanliness & Comfort

Activity Reviews

Transfer to the hotel

Buenos Aires

Pickup and drop off went very smoothly

Quality of Experience

Guides, Drivers and Staff

Transport

Biking Buenos Aires - Parks & Gardens

Buenos Aires

We had a wonderful time with our guide Jackson. He was very accomodating and added a few stops to our tour based on our requests. (the tour we took was different than what was highlighted in the description we got when booking and on Vamooz - particularly going into Recoleta cemetary). We still had an amazing experience.

Quality of Experience

Food

No food was offered on our tour - we each had a water bottle & stopped at a convenience store for snacks.

Guides, Drivers and Staff

Transport

Tour Southern Buenos Aires

Buenos Aires

Sonia was a fabulous guide- we had an incredible day with her exploring the city, including an added stop and tour of Recoleta at the end of our day together. Her knowledge of the city was very deep, and no question from us was off limits. Highlights for us were La Boca (including very tasty empandadas), a stop at the open market in San Telmo, where we saw several Tangos, and a guided stroll through Recoleta.

Quality of Experience

Food

Empanadas at La Boca

Guides, Drivers and Staff

Sonia was very engaging and modified our tour based on what our interests were. The driver was knowledgeable about the city & got us to our next stop quickly.

Transport

Good communication and timely pickups.

Nativo Experience - Lakes and Caverns

El Calafate

Great way to learn about early Patagonia and the people who lived there. Lots of information about the local flora & fauna as well.

Quality of Experience

Guides, Drivers and Staff

Transport

The Blue Safari

El Calafate

The entire day was incredible, starting with the drive to Los Glaciares National Park. Our local guide gave us the history of the area, inlcuding how Calafate has grown in the past 20 years. The Perdido Glacier was spectacular, and we were able to see it from multiple vantage points. Highlight for us was hiking very close to the glacier and witnessing a massive iceburg calving.

Quality of Experience

All of our stops along the way and in the park highlighted a different view and aspect of the glacier.

Guides, Drivers and Staff

All were very knowledgeable.

Transport

Stops included to stretch our legs.

Self Guided Santiago

Santiago

Ubered to the Parque Metropolitano (Cerro San Cristóbal) and took the cable car up and funicular down. Fabulous views of the city .

Quality of Experience

Guides, Drivers and Staff

Uber was very easy and inexpencsive

The trip was very well planned, and transfers, entrances to parks, reservations, etc. all went very smoothly. We wouldn't have been able to see so many sites and coordinate so many transfers without the help of Jimena. She was always very responsive to every email and query.
I, personally, loved hiking in Torres del Paine National Park, the Petito Moreno glacier viewing, the Penguin excursion and Ushuaia generally. Sometimes, we were picked up too early to enjoy the included breakfasts with the reservations. This was an issue. We would have preferred to have a more extensive hiking experience in Tierra Del Fuego National Park. There are obviously some very nice trails, but we only got to see a snippet of each. Fewer stops, more hiking.
Thanks so much for an amazing experience!
Debbie

Everything that Kim Kim arranged happened seamlessly! All the hotels, transfers, boat trips, guides, liasons worked out without a hitch. Our guided hike to Laguna Esmerelda was amazing and the guide was friendly and accomodating. Our group of 6 had a wonderful and memorable trip to Torres Del Peine, El Calafate, Ushuiai, and Beunos Aires.

Hotel Reviews

Weskar Lodge

Puerto Natales

Nice hotel; friendly staff. The only things that I didn't like was that we had to carry our suitcases to the second floor, and we were a trek from town.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Design Suites Buenos Aires

Buenos Aires

Friendly staff, comfy rooms, good location! The South Americans like their swimming pools hot!!! The gym was good. We were able to explore the city from the location.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Cabaña Los Cuernos

Puerto Natales

The cottage was great and close to the bathroom which was clean. The food was soso. It was hard to walk around from cabin to cabin and to the central location because of many large rocks. Staff was friendly and accomodating.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Tolkeyen Hotel

Ushuaia, Tierra del Fuego

The location was beautiful but we had to take an uber to get into town. The restaurant was very good with friendly waitstaff.

Location

a hotel closer to town might have been better

Staff

The front desk staff would give us QR codes instead of explaining things.

Cleanliness & Comfort

Refugio Paine Grande

Puerto Natales, Chile

The top bunks were hard to climb up and get down, especially for people in their 70s like us. The lodge was comfortable and the people were very nice. The food was soso.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Costaustralis

Puerto Natales

We loved the breakfast at this hotel! We were there only briefly, but it was very comfortable and for the short time we were there, we loved it!

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Sierra Nevada

El Calafate

The staff was amazingly accomodating. They let us use the facilities with no quesitons asked, and they even helped us watched a very important football playoff game in the lobby! They could not have been nicer! The rooms were clean and comfy.

Authenticity & Character

Location

Right in town!

Staff

Cleanliness & Comfort

Activity Reviews

Half Day Trek to Laguna Esmeralda

Ushuaia

I really enjoyed the day hike to Laguna Esmeralda. Our tour guide was excellent and the hike itself had stunning views. We would have preferred to continue with a full day hike the next day, but due to others in our group, we had to settle for short walks, which was a bit disappointing. A private tour or more upfront information would have been ideal.

Visit the Penguin Colony on Martillo Island by Catamaran

Ushuaia

The penguin catamaran tour was absolutely fantastic. We had an amazing time and were so lucky to see both penguins and even whales swimming nearby. It was one of many highlights on our trip! Everything went smoothly and the views from the catamaran were breathtaking. Highly recommended!

Hike Along Lake Nordenskjold, Las Torres to Cuernos

Patagonia

The hike along Lake Nordenskjold was quite challenging. It was listed as the easiest day, but we found it to be the hardest compared to the following days. The terrain was more uphill and took longer than expected. However, the scenery was beautiful and varied, which we appreciated despite the difficulty.

We've just returned from our trip to South America, travelling through Chile initially and then Argentina.
Our first stop was Santiago, the hotel was fine, smooth pick up at the airport and transfer, all good
After two days we transferred by air to Puerto Natales and we were picked up at the airport to Transfer to Torres Del Paine . The Torres Hotel was amazing in every respect ,the food service and rooms ,the guides were excellent, special mention to Alonso who we walked part of the W with and Paulina .We thoroughly enjoyed our time here .
we then travelled to El Calafate by coach , The Wyndham hotel was slightly tired ,decent but out of town.We checked in and were told we had been upgraded to corner rooms ,otherwise we would have been overlooking the car park.we enjoyed our trip to the Perito Moreno Glacier which was amazing and on the boat ,our guide was Rebecca who was very knowledgeable. we transferred by bus to El Chalten ,and had two days on our own.The National park was amazing ,we did two self guided walks and enjoyed the Bars and restaurants .The Hotel was The Hosteria Senderos which was very accommodating ,special mention for Tony who looked after us in the restaurant.
we were picked up and transferred to El Calafate airport and flew to Ushuaia ,smooth pick up at the airport and transfer to The Las Hayas ,a lovely Hotel ,a little out of town ,it did have a shuttle to Town Centre .
two fulls days one Raft ride and walk in the National Park which was very well done ,the tour guide did and excellent job,Gabi he was very knowledgeable,and entertaining.the second day we had a trip to Port Almanza where we were taken by boat along the Beagle channel where we met some penguins ,it was amazing and the ride to and from the Island was exhilarating.Afterwards we enjoyed some local Tapas and wine then back to Town for some Ice Cream with Regina and the Driver .
We then flew to Iguazu via El Calafate ,then Buenos Aires ,we would suggest for future travellers that a direct flight to BA then connect to Iguazu would be far better as we spent all day travelling ,arriving quite late at our Hotel.
We were picked up by Diego ,who discussing our plans realised that Scott and Tracy needed a Visa for the Brazilian side of the Falls trip ,which had not been mentioned in any communication with Kim Kim.This was disappointing that this issue was overlooked and we did not have sufficient time to get the necessary Visa .we were able to change our plans to do the Argentina side first ,and on our second day the local company arranged two different excursions plus a sunset boat tour .Unfortunately no one arrived at the agreed time to pick us up for our proposed boat tour ,and we had no communication as to what happened .
We stayed in the O2 Hotel ,which was near the centre ,but disappointing standard ,the views from the rooms were over scrapyards and the Towels were thin ,grey and Shabby .We can provide photos ,we did enjoy the nearby Bars and restaurants but were overall disappointed with the Hotel.
We then transferred to BA and stayed in the Palladio M Gallery ,a superb hotel in every respect .We had a great tour with Andrea who was very pleasant and knowledgeable .We enjoyed the Tango experience and Dinner.
overall we were very pleased with our trip ,there were a couple of issues with the Hotels and Visa issue .we had excellent ,warm weather almost everybody we met during our visit was warm ,welcoming and accommodating .
we would certainly use Kim Kim again ,thank you.
Scott,Tracy,Sandra and Bill.

Hotel Reviews

Pullman Santiago Vitacura

Santiago

lovely Hotel in a quiet district ,walking distance to good restaurants ,the Hotel staff were friendly ,helpful and accommodating

Authenticity & Character

Location

good restaurants close by ,quiet and great views opposite

Staff

Cleanliness & Comfort

the rooms were clean ,bathrooms spotless

Hotel Las Torres Patagonia

Torres del Paine

This is a gem of a Hotel ,i can find nothing to criticise and everything to applaud .The Ethos of the Hotel ,its attitude to nature were a refreshing change . The food was fresh ,beautifully prepared and presented ,the cocktails and drinks menu amazing . Everyone we met was friendly helpfull and always smiling , I cannot fully explain the experience we had here ,you must visit ,it is more than just accommodation,it is reviving ,refreshing and you feel totally at ease and welcome .

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Las Hayas Ushuaia Resort

Ushuaia

a good standard of Hotel ,a little out of town but with a Hotel shuttle ,nearby Park and bike trails the staff were friendly ,warm and welcoming.Nice size rooms well decorated and good finish

Authenticity & Character

Location

Cleanliness & Comfort

Esplendor by Wyndham El Calafate

El Calafate, Santa Cruz

A decent Hotel but not outstanding or overly welcoming .We felt the room Decor was tired and in need of refreshment . The Hotel is out of the main street of El Calafate and would not have been our first choice

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Room decoration and standard of furniture

O2 Hotel Iguazú

Puerto Iguazú

A well situated Hotel for Bars and Restaurants ,the style is a little of putting ,bare concrete walls and glass elevators our rooms were at the rear of the Hotel and the views were of industrial yards and rubbish . the towels were old grey ,thin and repaired and not a very good standard the beds and bedding were fine Im not sure how old the Hotel is but it could do with an update

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hosteria Senderos

El Chalten

A pleasant hotel ,with friendly staff and cosy feel. it has the feel of a Ski lodge or Lakeside Log cabin ,good location ,the staff were friendly ,good restaurants and coffee shops nearby

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Palladio Hotel Buenos Aires—MGallery

Buenos Aires

This Hotel is superb, classy interior ,spaces to relax in ,great lighting and atmosphere.Amazing choice for Breakfast ,and great bar ,unfortunately we did not have dinner during our stay due to planned activities but the restaurant looked very inviting if you are looking for a Classy ,Authentic and Stylish hotel then look no further ,this is the one for you if all the Mgallery hotels are as good as this then they are going to the top of my list

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Tierra del Fuego National Park: Trekking and Canoes 🌲🚣

Ushuaia

Quality of Experience

Food

local food ,simple and delicious

Guides, Drivers and Staff

Transport

Almanza, sunset and Penguins 🐧🍽️🌅 PM Excursion

Ushuaia

Quality of Experience

Guides, Drivers and Staff

Transport

City Tour "Santiago Green Parks"

Santiago

Lovely green city; especially enjoyed the cable car. Good way to see Santiago from different viewpoints.

Quality of Experience

Guide was very accommodating and helpful

Guides, Drivers and Staff

Transport

Perito Moreno Glacier Excursion 🗻

El Calafate

Not happy with trip.
Booked kimkim trip with premium price for personilized trip experience. But found out that the whole trip was shared with 20-30 other people. It was not a pleasant experience at all. Will not go back to kimkim.

Activity Reviews

Full-Day Lago del Desierto: Boat trip and Trekking

El Chaltén

It was shared trip so we have to wait for another 15 people for whole day. Not expecting this kind of trip

Quality of Experience

Guides, Drivers and Staff

Transport

Full-Day Safari Azul to Perito Moreno Glacier

El Calafate

It was a shared trip and have to be with another 30 people. Did not enjoy it.

Quality of Experience

Guides, Drivers and Staff

Transport

I want to compliment Marcela for her excellent service, planning and heartfelt advice for the wonderful trip to Patagonia in Oct 2024. Sorry this took so long as I was very overwhelmed by personal things. I am very grateful for her caring for me when my luggage didn’t arrive at Argentina airport with my airlines. She immediately responded to my messages and provided very helpful advice. Thank you so much once again ! She is a great asset and talent !

I have used other travel companies in the past, but never again. KimKim makes travel so much more enjoyable and less stressful. We don’t like to travel with groups, so they are perfect for us. We provide them a wish list of things we want to do and see and voila, the wish comes true. We just returned from a 2 week tour of Patagonia and Ushuaia. It was amazing. They were in constant contact with us every step of the way. My wife is planning a girls trip this spring and is already in contact with them. A very big shout out to Lorena and her team. You guys are the best. Now time for me to start planning our next trip!🙏🏻🙏🏻🙏🏻

I want to especially mention all the tour guides and drivers .
Santiago: Eliseo our driver, and Soledad our tour guide. What a wealth of information. A welcoming experience to a beautiful city.
Punta Arenas: Juan Francisco with Fiordos del Sur whom we wanted to go home with. We also wanted to adopt a baby
penguin.
Porto Natales: Jhon Pineda with Patagonia Planet, who is very entertaining and very knowledgeable. Also George , the driver who was also taking photos. Some of his photos are the best.
Perito Moreno Glaciers with Turismo Zaahj. Wow what a great experience
Tierra del Fuego Ntional Park: Trekking and Canoeing in Park. Juan and his counterpart made this an awesome experience. Turismo Isla de los Fuegos did an outstanding job.
Beagle Channel & Penquins: Turismo did an excellent job. We were able to see plenty of wildlife including seals, whales, and of course penguins
Buenos Aires: What a beautiful city. We will have to come back

Hotel Reviews

Hotel Eco Boutique Bidasoa

Santiago

Great location. Quiet and easy to walk to nearby parks Very nice hotel

Authenticity & Character

Location

Quiet and safe

Staff

Cleanliness & Comfort

Hotel Kosten Aike

El Calafate

We were only here for one night, but enjoyed our stay.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Ilaia

Punta Arenas

We loved this little hotel. Easy walking distance to everything and great staff.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hotel Costanera

Puerto Natales

The hotel is very new and modern. The staff is exceptional. The street out front is a little noisy at times, but the view is wonderful.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Hosteria El Puma

El Chalten

This was our favorite hotel. It is small and cozy. The staff are engaging and a pleasure to visit with.

Location

Staff

They treated us like family

Cleanliness & Comfort

Alto Andino Hotel

Ushuaia

This was a very nice hotel, although we had to go to the breakfast area to see the water.

Authenticity & Character

Location

Staff

Cleanliness & Comfort

Activity Reviews

Santiago Highlights

Patagonia

Elisio and Soledad were amazing. She is an encyclopedia of knowledge. What a great way to start a vacation.

Quality of Experience

Guides, Drivers and Staff

Very knowledgeable and engaging

Transport

Nice transport and very punctual

Full-Day Tour of Torres del Paine National Park

Patagonia

The trip just kept getting better! We had good weather and awesome scenery!

Quality of Experience

The quietness and open space

Food

Guides, Drivers and Staff

Jhon and George were great! They were very engaging and a pleasure to talk to

Transport

Trekking & Canoeing in Tierra del Fuego National Park

Ushuaia

We didn't quite know what to expect on this tour. We were not disappointed. We started off in a raft down the river and started seeing all kinds of birds and wildlife. A seal popped up right in front of us. Baby chicks, beavers, it was teaming with wildlife. It was an experience working with a team to paddle the raft. When we went on shore for lunch, we were ushered into a huge dome in the forest for a great bowl of soup and bread. Then off for a 4 mile trek through the woods. Beautiful scenery. It ended all too soon.

Quality of Experience

It made me feel young again

Food

Guides, Drivers and Staff

Best meal ever

Transport

Beagle Channel & Penguins

Ushuaia

The experience was nice, but if we had to do it all over again, we would have skipped this. We had already seen penguins. We did get to see some whales, so that was a big plus. I think we were getting a little burned out by this time.

Quality of Experience

Guides, Drivers and Staff

Transport

Buenos Aires Walking Short Tour

Buenos Aires

We were both coming down with a bug this day and just dragging.

Quality of Experience

Transport

Penguin Colony on Magdalena Island

Patagonia

We were able to walk among the penguins and all the babies. What a way to start the day.

Quality of Experience

Guides, Drivers and Staff

Juan Francisco was like a jovial Santa Claus

Transport

Boat Tour to Balmaceda & Serrano Glaciers

Patagonia

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Hike from Sarmiento Lake to Amarga Lagoon

Patagonia

Unfortunately my wife caught a stomach bug and we were not able to go on this tour.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

Explore Perito Moreno glacier in Argentina

Puerto Natales

We didn't realize how big this glacier is. Wow! As you are watching it, you either see or hear ice calving off.

Quality of Experience

Food

Guides, Drivers and Staff

Transport

This was our 6th trip with KimKim, and while we had an AMAZING time, it was not the level of KimKim professionalism and/or efficiency that we have come to expect. We started with Augustina as our trip advisor, then she moved on and we had Juan. Juan left the company just as we started our trip, so Justo took over (and while he did an excellent job, there was obviously some lack of communication/coordination in the pass-off. Also, we ended up with 2 itineraries (one from KimKim, the other from Mater). While they were mostly identical, there were a few times where there were some inconsistencies that caused confusion (and honestly, it was annoying to have to go back and forth to determine which itinerary to use, more details below). An example of this was our trip to the Estancia where the itinerary indicated in one place that we had a 45-minute horse-back riding experience, while in another it indicated 3 hours. We were sure it would be 45- minutes so we booked a dinner reservation only to find out that it would be a 3 hour ride and we wouldn't get back in time for our reservation. Thankfully, the staff at the ranch called the restaurant and arranged for a late dinner (for my husband's birthday), otherwise it wouldn't have been a big deal. Another time, the itinerary for KimKIm indicated one activity, while the Mater itinerary repeated what we had already done a few days prior. items: In Ushuai, our itinerary indicated we should arrange for the hotel to take us to the National Park and back to hike. However, there was a public bus going to/from the park multiple times a day right across the street from our hotel--this should have been an obvious notation on the itinerary (as the bus was inexpensive, efficient and very helpful!). In El Calafate, it would have been nice to know that the established "pick-up" times for the experiences are "rough estimates" and the bus pick up can be as much as 45 minutes later given the number of pick-ups to different hotels that they make. Had we known this, we would not have worried that we had been "missed" or forgotten (we did call, and they let us know they were on their way. Also, our itinerary had indicated that the hotel could provide lunch for us for our "glacier walk", but they do not do this. Thankfully the hotel staff helped us find an alternative caterer who could have a box lunch ready for us in the early morning before we departed. In El Chalten, it would have been helpful to know that tickets to the park should be purchased in cash; aditionally, had I not had a trail "app" on my phone, the directions provided to get to a couple of the hikes were not particularly helpful/useful or accurate. For the day at the private reserve, though we were able to get in, we were the "lucky" ones, as we were supposed to have made reservations in advance (which we wrongly assumed KimKim or Mater had done since this was on our itinerary). Others were turned away. Had we been turned away, given that we had taken the bus to get there, we would have been out of luck and sitting in the rain for 6 hours waiting for the return. Justo was our point of contact from Mater, and he was very helpful/personable, though there was a bit of a language barrier in translating some of our requests. In Torres Del Paine, Juan had mentioned the need to get Park tickets right away, though this turned out to be easy, and nothing to stress over. FInally, while it would not have changed anything, it would have been nice to know that the roads between El Calafate and Torres Del Paine are often gravel, rough and slow, and that you need to download Google maps "offline" to ensure you have map service. So again, we had a phenomenal trip, there were just these little inconsistencies, omissions and/or annoyances that we have not been used to on prior KimKim trips.

Hotel Reviews

Pampa Lodge Quincho y Caballos

Torres Del Paine

The views from our hotel in Torres del Paine were simply breathtaking, making our stay truly memorable. The hotel was comfortable, adding to the overall experience of the surrounding natural beauty.

Hotel Poincenot

El Chalten

We loved the hotel in El Chaltén because of its fantastic location, just a few minutes' walk from the trailheads, which was perfect for our hiking adventure. The hotel was comfortable, and while it wasn't fancy, the staff were amazing and made our stay exceptional.

Koi Aiken

El Calafate

We stayed here the longest, and though it was by far the most humble of accomodations, the staff were incredibly helpful in (1) helping us find box lunches for our glacier walk; and (2) reaching out to the Glacier Walk experience provider to figure out if we had been forgotten or if they were just running late. The room had a nice view, though the furnishings and bathrooms are quite dated and in need of repair. Staff made up for any issues with the room.

Authenticity & Character

Location

It's a long walk from town though taxi service is easy.

Staff

Amazing and helpful staff.

Cleanliness & Comfort

The hotel furnishings in our room (drapes, bedspreads etc) were all falling apart; and the bathroom tub did not drain, but the helpfulness of the staff made up for any deficiencies we experienced.

Activity Reviews

Estancia Nibepo Aike

El Calafate

while the experience was wonderful, it's a long day, informative and enjoyable, but it's a long way to go w/not alot of "action". The gauchos were very friendly...the food was "OK" (mostly fat, though the 2nd serving was better). Our itinerary was not clear as to whether we had a 45-minute horse-back ride or 3 hour ride, and we tried to reschedule to 45-minutes (given our impending dinner reservation), but were unable to. THankfully, the ranch staff called our restaurant and let them know we would be very late (for my husband's birthday celebration!)

Quality of Experience

Food

Everything except the meat was exceptional. Felt like we received the "cheap" cuts of meat that they could effectivey serve a large group.

Guides, Drivers and Staff

Transport

Transportation was HOT and long.

Trekking on Perito Moreno glacier

El Calafate

One of the best experiences of the trip. Awesome guide, great hike, spectacular views and wonderful people we met along the way.

Quality of Experience

Dramatic scenery, and experienced guides

Guides, Drivers and Staff

Transport

It's a long day, and the only thing I recommend is that the drivers or transport company let you know ahead of time that it might take time to pick everyone up (depending on where your hotel is along the route).

We cant thank you enough what a trip we had!! It was absolutely fabulous and it all went very smoothly thanks to you and your great amazing team at Dittomar
We had a wonderful walk with Andreas in Torres Del Paine which was out of the world and absolutely the right choice as you'd described.
The real star of the show was Baguales and we can never thank you enough for that. Tomas and Jessica his wife were just the perfect hosts and we feel in love with the mountains, the horses and the dogs, it was truly special. .
The Merino Glacier trip was incredible and a real highlight, definitely not to be missed.
Then to Tres Dos Rios which was fabulous and everything we had hoped it would be. Boys loved the fishing and I loved riding with Lucas and a bit of fishing on the side!
We will most certainly be back in a few years time so I will also be in touch in a year or so to organise another trip!